Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ja'Roderick Parker

AL

Summary

Office Management and Administration Professional looking to crossover into operations or organizational management. Proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Known for being a highly dependable and ethical leader. Experienced in collaborating with cross-functional teams to achieve operational excellence. Committed to leading initiatives that enhance performance and deliver results. Seeking to leverage my skills in a leadership role within operations or organizational management.

Overview

5
5
years of professional experience

Work History

Upward Bound Coordinator

The University of West Alabama
09.2022 - Current
  • Lead students through orientation programs and ongoing workshops that help them adjust to the demands and culture of higher education, aiming for a 15% increase in student retention rates after the first semester.
  • Organize and lead events and workshops that support students in achieving academic and career goals, ensuring at least 85% of participants report improved confidence and clarity in their academic pursuits.
  • Develop and deliver at least six workshops or classroom presentations per semester. These sessions should focus on student success and personal development, with at least 75% of attendees demonstrating measurable improvements in relevant areas.
  • Identify students experiencing academic difficulties using evaluations, deficiency reports, or early alert systems. Provide timely and appropriate referrals, aiming for a 20% improvement in student performance post-referral.
  • Assist in collecting statistical data for reporting and funding purposes, ensuring data accuracy and timely submission of reports. Work towards enhancing data-driven decision-making processes within the department.
  • Contribute to the development and updating of academic success and advising resources, both online and in print, ensuring that all materials are current and accessible, with at least a 10% increase in student usage of these resources.

Dispute Resolution Analyst

F.I.S. Global
03.2022 - 09.2022
  • Validate data from internal and third-party systems, ensuring accuracy and reliability.
    Analyze and verify data integrity, taking appropriate actions to correct discrepancies or pursue additional verification when necessary.
  • Monitor 25-60 disputed transactions to identify and mitigate potential fraudulent activities, escalating issues as needed.
  • Process and resolve dispute inquiries efficiently, maintaining high accuracy and adherence to established protocols.
  • Respond to consumer requests accurately and promptly, ensuring compliance with regulations and customer service standards.

Prevention Specialist

P.R.I.D.E. of Tuscaloosa
07.2021 - 03.2022
  • Coordinate with Sumter, Marengo, & Choctaw County principals and other county stakeholders to identify school needs around drug abuse prevention
  • Responsible for planning, coordinating, and developing programming to meet needs of county schools
  • Develop and present programming on drug abuse prevention for diverse groups of 15-25 students, aged 8-18 years
  • Design age appropriate activities to engage students during programs
  • Provide 32+ hours/month of student presentations
  • Independently manage all scheduling of programs and events
  • Utilize available resources to enrich programming.

Mentor

UWA TRIO Upward Bound
05.2019 - 07.2021
  • Worked as a member of the Upward Bound team to support high school students' college preparation and application process
  • Provided mentorship and advising to 10 - 60 high school students from low-income backgrounds
  • Developed age-appropriate engaging activities for students enrolled in program
  • Resolved conflicts and negotiate mutually beneficial agreements between students
  • Planned and coordinated events for groups of 10 - 60 students.

Professional Media Intern

UWA TRIO Upward Bound
08.2020 - 12.2020
  • Led in increasing student attendance in virtual tutoring and Saturday Sessions due to COVID
  • Implemented new student outreach initiatives via Facebook
  • Developed 'Meet the Mentors' initiative to foster student connection to mentors
  • Managed program Facebook page highlighting college admission and scholarship opportunities
  • Redesigned physical and virtual recruiting materials to reflect program purpose and services
  • Coordinated Zoom meetings for all tutoring and meeting sessions.

Education

Masters of Business Administration - Computing & Data Analytics

The University of West Alabama
Livingsto
02.2024

Professional Cybersecurity Certificate

Google
01.2024

Bachelor of Science - Psychology

The University of West Alabama
05.2021

Skills

  • Adobe Creative Cloud (Photoshop,Illustrator)
  • Microsoft Office Suite
  • Social Media Platform Management (Facebook, Twitter, Instagram, TikTok)

Accomplishments

  • Founding Member of FLi (First-Generation Low Income) Society at The University of West Alabama.
  • Chapter President for Pi Delta Chapter of Alpha Phi Alpha Fraternity, Inc. 2018-2021
  • Order of Omega, Fraternal Honor Society
  • Vice President of Nation Pan-Hellenic Executive Council at UWA 2019 - 2020
  • Alpha Phi Alpha Fraternity Inc., Member

Timeline

Upward Bound Coordinator

The University of West Alabama
09.2022 - Current

Dispute Resolution Analyst

F.I.S. Global
03.2022 - 09.2022

Prevention Specialist

P.R.I.D.E. of Tuscaloosa
07.2021 - 03.2022

Professional Media Intern

UWA TRIO Upward Bound
08.2020 - 12.2020

Mentor

UWA TRIO Upward Bound
05.2019 - 07.2021

Masters of Business Administration - Computing & Data Analytics

The University of West Alabama

Professional Cybersecurity Certificate

Google

Bachelor of Science - Psychology

The University of West Alabama

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Ja'Roderick Parker