Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Jarod Pinckney

Jarod Pinckney

Atlanta,GA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Management Assistant

Enterprise Mobility
05.2024 - Current
  • Provides administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.
  • Prepares and chart data and metrics for detailed status reports.
  • Foster strong relationships with clients by providing exceptional customer service during interactions both in-person and via phone or email correspondence.
  • Maintains a high level of confidentiality while handling sensitive information related to personnel matters or legal issues within the organization.

Management Trainee

Enterprise Mobility
01.2023 - 05.2024
  • Improved management skills by participating in rigorous training programs and workshops.
  • Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Gained knowledge of company policies, protocols and processes.
  • Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
  • Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Handled day-to-day customer or client questions via telephone or email.
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios.
  • Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
  • Enhanced team performance by implementing effective communication strategies within the group.
  • Boosted sales performance by designing and implementing rigorous training program for sales team.
  • Analyzed sales data to identify performance trends and areas for improvement, leading to targeted sales strategies.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Team Lead

GMR Marketing
07.2020 - 12.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.

Retail Sales Expert

GMR Marketing
06.2019 - 07.2020
  • Maintained a clean and organized store environment, ensuring an enjoyable shopping experience for customers.
  • Participated in visual merchandising efforts, creating eye-catching displays that attracted customer interest and increased sales potential.
  • Collaborated with team members to achieve monthly sales goals and maintain store standards.
  • Identified upsell opportunities, suggesting additional products or services that would complement the customer''s purchase decision.
  • Strengthened customer loyalty with exceptional service and follow-up communication.
  • Assisted in inventory management, conducting regular audits to ensure accurate stock levels for optimal sales performance.
  • Stayed up-to-date on company offerings by attending training sessions and reviewing product literature regularly.
  • Utilized strong interpersonal skills to build rapport with customers, leading to repeat business and word-of-mouth referrals.
  • Demonstrated strong time management skills by multitasking effectively, serving multiple customers simultaneously while maintaining a high level of service.
  • Actively listened to customers' needs which resulted in tailored recommendations that suited their preferences ultimately increasing overall satisfaction.
  • Processed transactions efficiently, ensuring accuracy and adhering to company policies for payment handling procedures.
  • Developed product knowledge through continuous training, enhancing the ability to assist customers in making informed decisions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Recommended complementary purchases to customers, increasing revenue.

Education

Bachelor of Science - Marketing

South Carolina State University
Orangeburg, SC
05-2017

Skills

  • Administrative tasks
  • Customer engagement
  • Interpersonal skills
  • Adaptability and flexibility
  • Effective communication
  • Telephone and email etiquette
  • Reliability
  • Problem-solving abilities
  • Organizational skills
  • Documentation and recordkeeping
  • Multitasking
  • Analytical thinking
  • Relationship building

Timeline

Management Assistant

Enterprise Mobility
05.2024 - Current

Management Trainee

Enterprise Mobility
01.2023 - 05.2024

Team Lead

GMR Marketing
07.2020 - 12.2022

Retail Sales Expert

GMR Marketing
06.2019 - 07.2020

Bachelor of Science - Marketing

South Carolina State University

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Jarod Pinckney