Jarol Caicedo
Houston,TX
Summary
Skilled Auto Technician with a robust background at Walmart, adept in vehicle inspections and customer service. Excelled in enhancing shop productivity and customer loyalty through top-notch diagnostic abilities and empathetic client interactions. Proven track record in hazardous waste management and resolving complex vehicle issues, contributing to significant repeat business. Dependable automotive professional with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic.
Overview
2
2
years of professional experience
Work History
Auto Technician
Walmart
01.2024 - Current
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
TLE Service Writer
Walmart
05.2023 - Current
- Increased repeat business through exceptional customer service and follow-up communications.
- Assisted in the development of promotional campaigns to attract new customers and increase revenue opportunities.
- Ensured compliance with all safety regulations, maintaining a safe work environment for both employees and customers.
- Optimized workflow processes through effective delegation of tasks among team members.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
Customer Service Representative
AutoZone
04.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Computational Science
Lonestar
Houston, TX11.2019
Skills
- Hazardous waste management
- Replacing parts
- Brake Systems
- Tire Services
- Fluid Services
- Vehicle inspections
- Battery Services
- Valid Driver's License
- Diagnostic abilities
- Strong Work Ethic
- Customer Service
- Changing tires
- Changing Oil
Languages
Spanish
Native or Bilingual
Timeline
Auto Technician
Walmart
01.2024 - Current
TLE Service Writer
Walmart
05.2023 - Current
Customer Service Representative
AutoZone
04.2022 - 05.2023
Associate of Arts - Computational Science
Lonestar
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