Jarol Hernandez

• Led team projects by assigning tasks and offering feedback.
• Ensured punctual delivery of services to designated sites.
• Worked well in a team setting, providing support and guidance.
• Developed and maintained courteous and effective working relationships.
• Cultivated interpersonal skills by building positive relationships with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Excellent communication skills, both verbal and written.
• Applied effective time management techniques to meet tight deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Self-motivated, with a strong sense of personal responsibility.
• Resolved problems, improved operations and provided exceptional service.
• Identified issues, analyzed information and provided solutions to problems.
• Delivered services to customer locations within specific timeframes.

• Excelled in every store position and regularly backed up front-line staff.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Trained and mentored new employees to maximize team performance.
• Adhered to company standards and compliance requirements for operations and cleanliness of areas.
• Tracked receipts, employee hours, and inventory movements.
• Exercised composure under pressure and in escalated customer service scenarios.
• Kept employees operating productively and working on task to meet business and customer needs.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Defined clear targets and objectives and communicated to other team members.

• Kept food preparation area, equipment, and utensils clean and sanitary.
• Worked well with teammates and accepted coaching from management team.
• Prepared products following restaurant, health, and safety standards and procedures.
• Collaborated with team members to reach objectives.
• Operated cash register to ring up final bill and process various forms of payment.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Trained new team members on procedures, customer service, and sales techniques.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Collaborated with team members to complete orders.

• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Educated customers about billing, payment processing and support policies and procedures.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promptly responded to inquiries and requests from prospective customers.
• Managed timely and effective replacement of damaged or missing products.

Bussiness management course, in Lehman college.