Jarolin Maldonado
River Edge,NJ
Summary
Senior operations leader with 20+ years of multi-unit leadership experience across global brands including Starbucks, Apple, and Chipotle. Proven ability to lead $120M+ P&L portfolios, transform underperforming markets, and deliver measurable growth in high-visibility flagship and Central Business District environments. Recognized for strategic leadership, turnaround execution, labor relations expertise, and building future-ready leadership pipelines across Fortune 500 brands.
Overview
21
21
years of professional experience
1
1
Certification
Work History
District Manager
Starbucks
07.2024 - Current
- Lead a high-visibility Central Business District (Lower Manhattan) market with 10 coffeehouses, 12 Store Managers, 2 Assistant Store Managers, and annual revenues of $20M.
- Improved controllable contribution by 10% in one year by optimizing product mix, inventory management, and labor scheduling strategies.
- Achieved 115% of sales targets in Q1–Q3 FY2025, driving portfolio growth in a competitive, high-volume environment.
- Increased transaction growth by 5% YoY during AM peak while growing average ticket by 2%, surpassing market performance.
- Elevated customer experience, achieving a 5-point improvement YTD (currently at 93%), while enhancing brand consistency and operational excellence.
- Strengthened operational efficiency by improving inventory count completion from 92% to 98%, reducing waste through new systems and training, and enforcing precision in labor management.
- Recognized with the District Manager Excellence Award (Q3 FY2025) for outstanding leadership and business impact.
- Advanced employee engagement, achieving YoY PES (Partner Experience Survey) improvement, by fostering inclusion, accountability, and development opportunities.
- Spearheaded Project Gold (New ASM Platform rollout) as part of the national workforce strategy, shaping staffing solutions across the enterprise.
- Appointed Labor Relations Champion / Campaign Support Lead, safeguarding brand reputation by championing employee voice, educating partners, and supporting pre-petition and campaign efforts.
- Demonstrated transformational leadership by aligning district strategy with Starbucks’ turnaround initiatives, inspiring teams to deliver exceptional results under high-pressure market conditions.
Senior Manager
Apple
05.2023 - 07.2024
- Directed operations at one of Apple’s Flagship Stores, overseeing 12 Leaders and 160+ employees, ensuring operational excellence, customer experience, and profitability in a high-profile location.
- Elevated Repair Operations Team to #1 national ranking in Q4 2023 by implementing innovative systems, accountability structures, and cross-functional alignment.
- Implemented a new scheduling and staffing framework that reduced total hours impacted by shortages and improved T&A compliance.
- Improved employee engagement through structured performance goal-setting and coaching, fostering a culture of inclusion and innovation.
- Partnered with corporate Operations Teams to manage complex rollouts of new systems, tools, and customer experience strategies, ensuring flawless execution.
- Recognized for strategic talent development, building a strong leadership bench and succession pipeline to sustain long-term growth.
Team Director
Chipotle Mexican Grill
05.2019 - 05.2023
- Directed 60 restaurants with P&L responsibility exceeding $120M, consistently delivering operational and financial excellence.
- Increased restaurant comp sales by 26%, generating $31.2M in incremental revenue through strategic sales-building initiatives, labor strategy, and product mix optimization.
- Elevated operational standards by improving store-level margin from mid-teens to mid-20s, ensuring sustainable profitability.
- Partnered cross-functionally with Marketing, Training, Food Safety, and Facilities leaders to execute company-wide initiatives and strengthen regional performance.
- Achieved 99% completion rate on quarterly Food Safety Training and 100% execution of OSHA-compliant safety meetings.
- Increased staffing levels from 55% to 90% across the region by optimizing recruitment pipelines and leadership development.
- Drove customer loyalty by leading new product launches (Carne Asada, Brisket, Lifestyle Bowls, Quesadillas, Agua Fresca), delivering seamless commercial integration across all locations.
- Strengthened compliance and food safety culture by increasing HACCP completion from 55% to 98% daily average.
- Led the COVID-19 Response Team, ensuring business continuity, workforce safety, and guest experience, while opening 10 new restaurants FY2020–23 and expanding headcount.
District Manager
Public Storage
03.2018 - 05.2019
- Directed 9 locations with a focus on operational excellence, compliance, and portfolio growth in a competitive storage market.
- Elevated employee performance by implementing robust training and leadership development pipelines, producing a collaborative and high-performing leadership bench.
- Standardized operational practices, ensuring compliance with corporate policies and maximizing district profitability.
- Improved customer experience and service delivery, driving measurable gains in satisfaction and retention.
- Partnered with peer District Managers and senior leadership to identify and implement cross-market improvement strategies.
District Manager
GameStop
08.2004 - 03.2018
- Directed 14 locations with a combined portfolio value of $25M+ annually, overseeing operational, financial, and people leadership strategies.
- Promoted and developed future leaders, advancing multiple Store Leaders into District Leadership roles (2015–2017), strengthening organizational bench strength.
- Created high-performance teams by modeling operational excellence, financial discipline, and customer service best practices.
- Built positive relationships with store teams and corporate leadership, aligning execution with long-term business strategy.
- Generated actionable financial and operational reports to inform corporate decisions and drive consistent growth.
Education
Bachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2012
Skills
- P&L Management & Financial Strategy
- Strategic Market Leadership
- Turnaround & Growth Strategies
- Labor Relations & Employee Engagement
- Enterprise Project Leadership
- Leadership Pipeline Development
- Customer Experience Transformation
- Operational Excellence & Compliance
- Change Management & Innovation
Accomplishments
- Delivered $31.2M in incremental revenue and led a $120M+ P&L across 60 Chipotle restaurants, driving 26% comp sales growth and opening 10 new locations during COVID-19.
- Improved Starbucks controllable contribution by 10 points (35% → 45%), achieved 115% FY25 sales targets, increased AM Peak transactions +5% YoY, and raised customer experience to 93%.
- Elevated Apple’s flagship Repair Operations team to #1 nationally, leading 160+ employees and driving improvements in staffing, compliance, and operational execution.
- Built strong leadership pipelines across Starbucks, Apple, and Chipotle through coaching, succession planning, and developing future district and regional leaders.
Certification
- Certified ServSafe Manager, Proctor and Instructor.
- Women in Leadership Certification- Cornell University January 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
District Manager
Starbucks
07.2024 - Current
Senior Manager
Apple
05.2023 - 07.2024
Team Director
Chipotle Mexican Grill
05.2019 - 05.2023
District Manager
Public Storage
03.2018 - 05.2019
District Manager
GameStop
08.2004 - 03.2018
Bachelor of Arts - Criminology
John Jay College of Criminal Justice of The City University of New York
Awards
District Manager Excellence Award (Q3 FY25) Starbucks