Jarome brown rivera
White Oak, PA,Pennsylvania
Summary
Dynamic and detail-oriented professional with experience , excelling in troubleshooting and customer service. Proven ability to manage high-pressure situations while maintaining professionalism. Ability to conducting root cause analyses that minimized disruptions . Strong communicator with a focus on effective problem resolution.
Overview
6
6
years of professional experience
Work History
Member Technician
Peloton
09.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- fixing and addressing any discrepancies within payment history/accounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Shift Manager
Panda Express
06.2019 - 07.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
East Highschool
Youngstown, OH06-2018
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Troubleshooting
- Written/Verbal communication
- System troubleshooting
Languages
Spanish
Native or Bilingual
Timeline
Member Technician
Peloton
09.2024 - Current
Shift Manager
Panda Express
06.2019 - 07.2023
High School Diploma -
East Highschool
Similar Profiles
Jaylen AlexanderJaylen Alexander
Retail Operations & Communications Associate at PelotonRetail Operations & Communications Associate at Peloton
MATT STAUFFACHERMATT STAUFFACHER
Technical Instructor at PelotonTechnical Instructor at Peloton
Kenneth BaidooKenneth Baidoo
Online Chat & Email Support Agent at PelotonOnline Chat & Email Support Agent at Peloton
Danny SoliverDanny Soliver
Refurbishment Associate at PelotonRefurbishment Associate at Peloton
Glenn SturmGlenn Sturm
Prep Cook at Great Wolf Lodge ResortPrep Cook at Great Wolf Lodge Resort