Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ja'rome Miller

Dayton

Summary

Knowledgeable IT professional with solid background in IT support and troubleshooting. Proven ability to resolve technical issues and implement effective solutions, contributing to system efficiency. Demonstrated expertise in network management and hardware maintenance.

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Scientific professional with proven history in laboratory environments, bringing valuable hands-on experience in conducting experiments and supporting research initiatives. Known for effective team collaboration and reliability in adapting to dynamic research needs, with expertise in sample preparation and data analysis.

Overview

9
9
years of professional experience

Work History

Lab Assistant

Kettering Health Network - Sycamore Hospital
11.2018 - Current
  • Conducted laboratory experiments adhering to safety protocols and standard operating procedures.
  • Assisted in the preparation and testing of samples using advanced laboratory equipment.
  • Maintained accurate records of experimental data to ensure compliance with regulatory standards.
  • Collaborated with researchers to refine methodologies and improve testing accuracy.

IT Technician

Victory Project
06.2016 - Current
  • Diagnosed and resolved hardware and software issues for end-users, ensuring minimal downtime.
  • Managed installation and configuration of new workstation setups, enhancing user productivity.
  • Provided technical support for various systems, improving response times to service requests.
  • Conducted regular system maintenance and updates, ensuring optimal performance and security compliance.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.

Education

General Studies

Sinclair Community College
Dayton, OH
09-2025

High School Diploma -

Meadowdale Highschool
Dayton, OH
04-2016

Skills

  • Organizational skills
  • Software configuration
  • Technical support
  • Hardware installation
  • Desktop technical support
  • Attention to detail
  • Customer service
  • System maintenance
  • Desktop support
  • Hardware diagnostics
  • Device installation
  • Help desk support
  • Friendly and patient
  • Active listening
  • Interpersonal skills
  • Sharp critical thinker

Timeline

Lab Assistant

Kettering Health Network - Sycamore Hospital
11.2018 - Current

IT Technician

Victory Project
06.2016 - Current

General Studies

Sinclair Community College

High School Diploma -

Meadowdale Highschool

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