Jaron Hilton
Pleasant Grove,UT
Summary
Dynamic and results-oriented professional with a proven track record at ESP Excavation and ROI CX Solutions. Excelled in heavy lifting and customer service, enhancing worksite efficiency and customer satisfaction. Leveraged attention to detail and teamwork to drive project success and team productivity, demonstrating a strong willingness to learn and adapt.
Overview
14
14
years of professional experience
Work History
Excavation Laborer
ESP Excavation
08.2021 - 07.2024
- Loaded and unloaded materials onto trucks and trailers.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Some Heavy equipment experience
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Bolstered team morale with a positive attitude and willingness to help others when needed.
- Assisted in digging, trenching and backfilling trenches and foundations.
Customer Service Manager
ROI CX Solutions
07.2010 - 08.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Kept accurate records to document customer service actions and discussions.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Collaborated with IT department to streamline customer data management.
Education
High School Diploma -
Pleasant Grove High School
Pleasant Grove, UT05-2004
Skills
- Willingness to learn
- Attention to detail
- Safety awareness
- Heavy lifting
- Customer service
- Time management
- Physical strength
- Job site safety
- Material handling
Timeline
Excavation Laborer
ESP Excavation
08.2021 - 07.2024
Customer Service Manager
ROI CX Solutions
07.2010 - 08.2021
High School Diploma -
Pleasant Grove High School
Similar Profiles
Sean ShadanlouSean Shadanlou
Data Entry and Logisitics at Enchères D'Automobiles St-Pierre, ESP DirectData Entry and Logisitics at Enchères D'Automobiles St-Pierre, ESP Direct
Preston WernerPreston Werner
Franchise Owner at ESP Gym LLCFranchise Owner at ESP Gym LLC
Carline ElasCarline Elas
Registered Nurse at Cambridge Health Alliance-ESP PACE ProgramRegistered Nurse at Cambridge Health Alliance-ESP PACE Program
Natalie ShimpNatalie Shimp
Professional Design Consultant at The Design Studio by Carpet DiemProfessional Design Consultant at The Design Studio by Carpet Diem
Stefanie ShoellStefanie Shoell
Teacher's Aide at Alpine School DistrictTeacher's Aide at Alpine School District