Jaron Johnson
Cleveland
Summary
Dynamic barista with extensive experience at Indigo Cafe, excelling in staff training and inventory management. Proven ability to enhance customer satisfaction through effective problem resolution and operational efficiency. Skilled in espresso machine operation and team collaboration, consistently driving quality service and fostering a motivated work environment.
Experienced with team leadership, fostering environment of collaboration and efficiency. Utilizes strong organizational skills to ensure smooth operations and high-quality customer service. Track record of effective communication and conflict resolution, driving team success.
Results-driven hospitality professional equipped to elevate team performance and customer satisfaction. Brings valuable experience in managing shifts, training staff, and maintaining high standards of service. Known for strong teamwork, adaptability, and excellent problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Barista Shift Supervisor
Indigo Cafe
09.2024 - Current
- Supervised daily operations, ensuring smooth workflow and adherence to quality standards.
- Trained and mentored new baristas on beverage preparation and customer service techniques.
- Implemented inventory management practices to reduce waste and optimize supply usage.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Coordinated shift schedules, ensuring adequate staffing during peak hours for optimal service delivery.
- Monitored equipment performance, conducting routine maintenance to ensure operational efficiency.
- Developed training materials for staff onboarding, improving consistency in service execution.
Ice Cream Manger
Sprinkles an Milk
09.2023 - 03.2024
- Oversaw daily operations, ensuring quality and consistency in product offerings.
- Developed staff training programs to enhance team performance and service quality.
- Implemented inventory management systems to improve stock accuracy and availability.
- Streamlined processes for customer order fulfillment, reducing wait times significantly.
- Monitored financial performance, identifying areas for cost reductions and efficiency improvements.
- Led cross-functional teams in executing marketing initiatives that increased brand awareness.
- Analyzed sales trends to inform strategic decisions on product offerings and promotions.
Dietary Aide
Parma Care Center
04.2023 - 09.2023
- Assisted in meal preparation and assembly, ensuring adherence to dietary guidelines and resident preferences.
- Supported serving meals to residents, maintaining cleanliness and organization in dining areas.
- Collaborated with kitchen staff to restock inventory and maintain adequate supplies for meal service.
- Followed safety and sanitation protocols, contributing to a safe dining environment for all residents.
- Adapted quickly to changing menus and dietary restrictions, enhancing resident satisfaction with meal options.
- Provided feedback on food quality and presentation, fostering improvement in menu offerings.
Barista Trainer
Starbucks
03.2022 - 03.2023
- Trained new baristas on beverage preparation techniques and customer service standards.
- Developed training materials to enhance team knowledge of coffee sourcing and brewing methods.
- Conducted regular skill assessments to ensure proficiency in espresso machine operation and maintenance.
- Provided ongoing coaching to improve employee performance and customer satisfaction levels.
- Collaborated with management to identify training needs and implement effective learning strategies.
- Facilitated workshops on product knowledge, seasonal offerings, and promotional campaigns for staff engagement.
Barista
Dunkin' Donuts
04.2021 - 02.2022
- Prepared and served high-quality coffee beverages in a fast-paced environment.
- Maintained cleanliness and organization of work area to ensure efficient operations.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Operated espresso machines and brewing equipment following standard procedures.
- Learned and adhered to health and safety regulations to maintain compliance.
- Collaborated with team members to enhance customer service experience through effective communication.
Education
High School Diploma -
K12
Remote05.2023
Skills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Equipment troubleshooting
- Menu development
- Product upselling
- Staff motivation
- Latte art expertise
- Espresso machine operation
- Scheduling coordination
- Order processing efficiency
- Adaptability to change
- Sales promotion
- Shift scheduling
- Supply ordering
- Food safety compliance
- POS system operation
- Team collaboration
- Customer service
- Inventory controls
- Cash handling
- Staff forecasting
- Food production management
- Food assembly supervision
- Inventory management
- Attention to detail
- Greeting and seating guests
Timeline
Barista Shift Supervisor
Indigo Cafe
09.2024 - Current
Ice Cream Manger
Sprinkles an Milk
09.2023 - 03.2024
Dietary Aide
Parma Care Center
04.2023 - 09.2023
Barista Trainer
Starbucks
03.2022 - 03.2023
Barista
Dunkin' Donuts
04.2021 - 02.2022
High School Diploma -
K12