Jaron Moogk
Kirkland
Summary
Dynamic leader and team member with a proven track record adept in staff training and development, and fostering respectful relationships. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving skills and a compassionate approach. Achieved notable improvements in team performance and customer service standards. My goal is to give back to the community that has given me so much support through my lifetime with care, compassion and a hunger for making a difference.
Overview
2021
2021
years of professional experience
1
1
Certification
Work History
Restaurant Floor Manager
Local 104
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Contributed to marketing efforts by collaborating with the management team on promotional materials and advertising campaigns.
- Managed inventory levels to minimize waste while maintaining adequate stock for daily operations.
- Coordinated with suppliers to ensure timely delivery of inventory, contributing to a seamless operation.
Bar Manager
611 Supreme
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Coordinated themed nights attracting different demographics expanding overall clientele.
Live-In Caregiver
Tamara Farrell
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
Live-In Caregiver
Peter Glen
Customer Service Specialist
Total Wine Spirits & More
03.2019 - 12.2020
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
South High School
Denver, COSkills
- Staff training and development
- Delegation and supervision
- Health and safety compliance
- Sanitation standards
- Time management
- Problem-solving
- Respectful and compassionate
- Dependable and responsible
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- Home Health Aide (HHA) Certification
Timeline
Customer Service Specialist
Total Wine Spirits & More
03.2019 - 12.2020
Restaurant Floor Manager
Local 104
Bar Manager
611 Supreme
Live-In Caregiver
Tamara Farrell
Live-In Caregiver
Peter Glen
High School Diploma -
South High School
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