Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jaron Muratore

Grand Rapids,MI

Summary

Results-driven team leader with hands-on experience in B2B client relationship management, operations coordination, and business development within the healthcare services industry. Proven ability to manage complex logistics, lead cross-functional teams, and drive measurable results in customer satisfaction and retention. Recognized for proactive problem-solving, strong communication, and the ability to take ownership of projects from start to finish.

Overview

5
5
years of professional experience

Work History

Account Manager

EquipSystems
03.2024 - Current
  • Serve as the primary point of contact for healthcare facility clients, managing service execution, client communication, and satisfaction metrics.
  • Develop, present, and execute tailored service plans in coordination with hospital staff to deliver tailored Base-Line Deep Cleaning solutions, aligned with client requirements, and regulatory standards.
  • Monitor project milestones, provide detailed reports, and maintain open communication with clients throughout the program to ensure service excellence.
  • Manage daily operations of on-site service teams, ensuring adherence to quality standards, compliance with safety protocols, and achievement of productivity targets.
  • Lead pre-, peri-, and post-program calls with clients and internal teams to ensure service expectations are aligned, logistics are confirmed, and follow-up actions are completed.
  • Handle new business and renewal prospecting, as well as proactively identify opportunities for additional services and cross-selling.
  • Manage a territory sales quota by consistently tracking progress, prioritizing high-impact opportunities, and executing strategic outreach to meet revenue targets.
  • Maintain an organized database of current clients and cold, new business leads, ensuring accurate records for outreach, follow-up, and pipeline management.

Business Development Rep

EquipSystems
08.2023 - 03.2024
  • Identified healthcare facilities requiring specialized cleaning services, generating new business opportunities.
  • Engaged potential clients through targeted cold calling strategies to foster relationships.
  • Maintained a comprehensive database of leads and tracked sales progress effectively.
  • Provided regular updates to leadership team on sales activities and performance metrics.

Intern

EquipSystems
05.2023 - 08.2023
  • Shadowed senior account managers and executives to learn best practices for client relationship management and service delivery.
  • Conducted cold outreach to healthcare facilities, introducing EquipSystems' specialized cleaning services and generating new leads for the sales team.
  • Engaged with clients to gather feedback and improve service offerings based on needs.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Assistant Manager

Jersey Mike's Subs
05.2020 - 05.2023
  • Assisted with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Trained new hires in customer service, food preparation and restaurant procedures.
  • Managed opening and closing procedures and recommend changes to enhance efficiency of daily activities.
  • Maintained food safety and sanitation standards.

Education

Business Management -

Davenport University
Grand Rapids, MI
05.2026

High School Diploma -

Grandville High School
Grandville, MI
05.2022

Skills

  • Client relationship management
  • B2B sales and prospecting
  • New business development
  • Quota and revenue management
  • CRM and pipeline oversight
  • Project coordination
  • Operations management
  • Communication and outreach
  • Team collaboration
  • Process optimization
  • Market research and analysis
  • Problem-solving and adaptability
  • Conflict resolution and service recovery
  • CRM software proficiency in HubSpot, Salesforce and Outreach

Accomplishments

Casper Assistant — Internal AI workflow automation

  • Built Casper Assistant, an AI powered workflow that automates maintenance history imports for hospital equipment programs at EquipSystems.
  • Designed an ingestion pipeline for CSV and PDF exports, normalized records, and mapped fields to company import templates.
  • Rolled out to all territories and trained the team through live demos.

Timeline

Account Manager

EquipSystems
03.2024 - Current

Business Development Rep

EquipSystems
08.2023 - 03.2024

Intern

EquipSystems
05.2023 - 08.2023

Assistant Manager

Jersey Mike's Subs
05.2020 - 05.2023

Business Management -

Davenport University

High School Diploma -

Grandville High School

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