Jaron Peterson
Atlanta,USA
Summary
Hard-working individual with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Charlotte Russe, Inc
06.2022 - Current
- Managed scheduling for store shifts to accomplish proper staffing.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted store manager in meeting standards for customer service and quality.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Developed and implemented strategies to increase sales and profitability.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Accomplished multiple tasks within established timeframes.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Auto Claims Associate - Work From Home (Part-Time)
State Farm
02.2023 - 06.2025
- Casualty and property license (Up to date)
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Followed up with customers on unresolved issues.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Calculated adjustments, premiums and refunds.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Collected premiums and issued accurate receipts.
- Evaluated and settled complex insurance claims in strict timeframes.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Key Holder/Sales Associate Manager
T-Mobile
02.2017 - 01.2020
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Rotated stock according to dates and protocols.
- Completed store opening and closing procedures.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
- Led staff meetings to discuss customer service and sales goals, operational problems or procedural changes.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Client Service Representative
AT&T Store
11.2014 - 01.2017
- Participated in skills development initiatives to promote team competence and success.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Merchandising Assistant Store Manager
Kenneth Cole
10.2012 - 09.2014
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Negotiated pricing with vendors to achieve maximum profitability.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Collaborated with marketing team for prompt promotion of products.
- Maintained updated product knowledge to successfully educate and advise customers.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Drove projects from conception to completion.
- Created and drove culture-promoting activities throughout business.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
Fresh Food Associate (Part-time)
Walmart
05.2012 - 03.2014
- Verified proper merchandising for freshness and quality of goods by properly handling produce, minimizing damage and spoilage of products.
- Referred to established price lists to stamp and attach price tags on merchandise.
- Scanned shelves and product cases for expired stock and outdated items.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Bachelors - Social Science
Allen University
Columbia, SC12.2018
Associates - Human Services
Florence-Darlington Technical College
Columbia, SC12.2014
High School Diploma -
Lake City Highschool
Lake City, SC05-2012
Skills
- Budgeting and cost control
- Records maintenance
- Team building and leadership
- Marketing and promotions
- Shift scheduling
- Strategic planning
- Upselling and cross selling
- Sales techniques
- Inventory control
- Problem-solving
- Transformational leader
- Interpersonal Skills
- Display setup
- Pricing and markdowns
- Customer service management
- Proficient in Microsoft, Excell, & google
- Time management
- Quickbooks
- Mentoring and coaching
- Sales growth
- Budget control
- Revenue management
- Team leadership
- Salesforce management
- Key performance indicators
- Data analysis
Accomplishments
- Named Leader of the Quarter multiple times
- Nominated best collaborative effort on projects
- Named "Manager of the Year" in 2019
- Exceeded store Sales Goals by 60% for consecutively 5 months in a row
- Resolved product issue through consumer testing.
- Developed multiple LSOP's to better elevate the Customer experience.
Certification
- Property & Casualty License
- February 2025 to February 2027
Languages
English
Native or Bilingual
Timeline
Auto Claims Associate - Work From Home (Part-Time)
State Farm
02.2023 - 06.2025
Assistant Store Manager
Charlotte Russe, Inc
06.2022 - Current
Key Holder/Sales Associate Manager
T-Mobile
02.2017 - 01.2020
Client Service Representative
AT&T Store
11.2014 - 01.2017
Merchandising Assistant Store Manager
Kenneth Cole
10.2012 - 09.2014
Fresh Food Associate (Part-time)
Walmart
05.2012 - 03.2014
Associates - Human Services
Florence-Darlington Technical College
Bachelors - Social Science
Allen University
High School Diploma -
Lake City Highschool