Jaron Shedrick
Monrovia,CA
Summary
Dedicated and detail-oriented in Field Services with over 8+ years of experience prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in customer relationship management and customer rapport.
Responsible and reliable excellent problem solver, Very good at adapting. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Always Hands-on and recognized for flawless execution and finding solutions to complex problems. Commended for unexcelled record of completing critical projects on schedule.
Customer service-oriented and committed to resolving problems quickly and accurately to reduce downtime and increase productivity. Seeking a challenging position where I can work hard and utilize my skills as a professional.
Overview
11
11
years of professional experience
Work History
Head Truck Driver
Valley Thrift Store
08.2022 - Current
- Create daily routing and scheduling for all drivers under my supervision
- Drive 20ft box tail trucks to multiple pick up locations throughout the day, Operated with safety and skill to avoid accidents and delays.
- Instructed and mentored all new drivers on safety procedures, daily truck inspection , driver training and safety videos. Would demonstrate proper preventive Maintenance for all equipment being used.
- Inspected trucks for malfunctions fixed minor repairs added all vehicle fluids. Major issues would be reported to management for corrective action
- Daily supervision of all truck drivers, Would lead by example and assist with all managers and companies needs and implementations
Product Specialist
Schaerer USA Corporation
03.2018 - 03.2021
- Coordinated project management, commissioning and technical support for on site installations.
- Provided technical direction and support installing of coffee and espresso machines.
- Programmed machine software and telemetry devices at main office. Commissioning and technical support for onsite installations troubleshooting.
- Solved any equipment failure or technical difficulties on site as needed. Identified challenges early and implemented creative solutions to meet installation schedules without delays.
- Frequently used Microsoft excel and office to create spreadsheets and tables for everyday work.
- Maintained machine functionality and performed on site repairs, Which included replacement of electrical connectors wall outlets and all plumbing from installation location to machine water inlet.
- Use of hand tools for plumbing, electrical wiring and carpentry work.
- Daily use of power tools, tables saws to complete installation needs. Removing drywall, cabinets and counter tops. Measure and revamp installation site to properly install new equipment.
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
- Knowledgeable of all coffee and espresso bean to cup machine functionalities, Part replacement and diagnosis.
Field Service Technician 2
DIRECTV/ATT
12.2014 - 02.2018
- As a field service technician I was trained to install and repair Directv systems and coax cabling testing for errors/damage/maintenance on all satellite systems.
- Would perform site surveys and hazard assessments prior to every installation and determine the best placement of satellite dish, while looking for clear line of sight with no obstruction of views.
- Installed outlets, drops, converters, modems and digital terminals.
- Trained on and climbed 28ft Extension ladders to install aerial drops and termination points.
- Followed safety procedures to avoid injuries in field.
- Maintain upkeep of company vehicle, Tools and all equipment daily.
- Maintained safe driving habits to protect property and general public on roadways.
- Mentored and trained new employees on processes, flow and safety procedures.
- Developed successful resolutions for issues that arose during field operations.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Categorized and maintained accurate record keeping for equipment, quality, field data, technician time, operational issues and other field service activities.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Traveled to designated area on short notice to support contractors by working weekends and overtime.
- Performed complex technical functions on Directv systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
Senior Field Technician
Wise Connect Inc.
02.2012 - 11.2014
- Managed day to day performance and operation of Verizon Fiber Optic systems in defined territories.
- As a service tech my responsibilities include providing maintenance service on regular basis to high speed high volume equipment for customers as well as timely response to out of service conditions.
- Installation of aerial and underground fiber optic cabling and termination points/Hubs.
- Trained and climbed 28ft Extension ladders which included gaffing utility poles to install aerial drops.
- Analyzed technical documents and executed written instructions to complete accurate production tasks.
- Operated backhoe, jackhammers, Hand tools and other equipment to repair or install lines and systems.
- Installed outlets, drops, converters, modems and digital terminals.
- Installed and terminated cat5 and coaxial (RJ6-Rj11) cable outlets and termination points
- Would perform fiber optic cable splices and termination points
- Proudly rated by management as leading performer
- Promoted to advanced technician after just 1 1/2 years of employment.
- Configured IP-enabled telecommunications equipment using data network communications protocols.
- Installed and repaired distribution racks and cables.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education
GED -
Monrovia Community Adult School
Monrovia, CA11.2017
Skills
- Troubleshooting skills
- Interpreting diagrams
- Customer Relations
- Self-motivated
- Interpersonal and written communication
- Workplace safety
- Quality assurance controls
- Project planning
- Computer skills
- Telecommunications Systems
- Hand Tool Operations
- Basic Electrical Knowledge
Refrences
- Ross Brueggeman Regional Operations Manager
Brueggemanross@gmail.com(920) 636-8238
- Clayton Castanon
Castanon142@gmail.com(951) 355-5630
- Gabe Higuera
GabeHiguera@yahoo.com(951) 473-4663
- Chris Reeves
(760) 330-1106
Timeline
Head Truck Driver
Valley Thrift Store
08.2022 - Current
Product Specialist
Schaerer USA Corporation
03.2018 - 03.2021
Field Service Technician 2
DIRECTV/ATT
12.2014 - 02.2018
Senior Field Technician
Wise Connect Inc.
02.2012 - 11.2014
GED -
Monrovia Community Adult School
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