Jaron Shim
Jacksonville,FL
Summary
Cybersecurity-focused IT professional with over 2 years of experience in technical support, systems administration, and security monitoring. Proven expertise in managing ITSM platforms, delivering executive-level technical support, and collaborating with cross-functional teams to improve security and operational efficiency. Skilled in network security, malware detection, and systems analysis, with a strong foundation in IT infrastructure and cybersecurity principles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior IT Analyst
SoFi
05.2022 - Current
- Enhanced ITSD Security Practices: Implemented a security incident procedure within ServiceNow for users to immediately alert the IT team of lost/stolen devices.
- Enhancements and Creations in ServiceNow: Created new features to the IT Service Desk’s ticketing system on both user and agent facing platform within ServiceNow through table restructuring, business rules, flows, and scripting. Also created QA application within ServiceNow to QA incident tickets for quality control of services rendered to our end-users as well as ensuring security protocols are followed appropriately.
- Enhanced Security Governance: Designed, implemented, and maintained Access Control Lists (ACLs) within ServiceNow to ensure data confidentiality and proper role-based access across the platform, aligning with organizational security policies and compliance requirements.
- System Optimization and Automation: Streamlined IT workflows by enhancing ticketing systems in ServiceNow and Freshservice, improving efficiency by 30% and reducing resolution times by 25%.
- Documentation and Knowledge Sharing: Authored detailed technical documentation in Confluence, boosting team knowledge and reducing incident resolution time.
- Operational Excellence: Supported IT infrastructure for 4,000+ employees, ensuring high-quality service delivery.
- Team Development: Mentored and trained over 20 new IT agents, improving onboarding efficiency by 25% and accelerating their proficiency in handling security-related incidents.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Millcreek, UT05.2025
Skills
- Cybersecurity Fundamentals: Malware analysis, phishing detection, intrusion detection, endpoint protection
- Networking Fundamentals: TCP/IP, DNS, firewalls, VPNs
- Operating Systems: macOS, Windows
- Endpoint Protection: CrowdStrike
- Soft Skills: Attention to detail, critical thinking, strong problem-solving abilities
Certification
- CompTIA Security+
- CompTIA Network+
- ISC2: SSCP
- CompTIA A+
Timeline
Senior IT Analyst
SoFi
05.2022 - Current
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
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