JaRonda Pendleton
11809 Fuller Ave Kansas City,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Packer
JCPenney Distribution Center
Overland Park, KS
05.2022 - Current
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Followed orders precisely for correct items, sizes and quantities.
- Prepared and checked outbound shipments for accuracy.
- Created shipping labels to complete daily order processing.
Senior Quality Assurance Specialist
SelectQuote Senior
Overland Park, KS
09.2020 - 03.2022
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Monitored product standards and quality-control programs, Managed over 25 Employee calls per day.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.
Certified Phlebotomist
Encompass Medical Group
Lee Summit, Missouri
06.2019 - 08.2020
- Spoke with patient's day to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Collected over 50 blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
Warehouse Worker
Amazon
Kansas City, Missouri
05.2019 - 06.2019
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 25 pounds.
Phlebotomist
CSL Plasma
Kansas City, Missouri
12.2018 - 05.2019
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Conducted over 50 venipuncture and other CT procedures.
Technical Support Representative
Conduent
Kansas City, Missouri
09.2018 - 12.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to 30 technical support needs
Caregiver
Alliance Personal Care
Independence, MO
07.2018 - 09.2018
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Mail Clerk
IRS
Kansas City, Missouri
03.2018 - 05.2018
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Education
Diploma - Medical Assistant
Concorde Career College
Kansas City, MO05.2011
Skills
- Problem Solving
- Quality SOPs Development
- Solution Development and Optimization
- Adaptability and Flexibility
- Independent Decision Making
- Productivity and Time Management
- Written and Verbal Communication
- Patient Relations
- Data Entry
- Butterfly Venipuncture
- Finger Stick Method
- Vacuum Tube and Syringe Use
Certification
- PT - Phlebotomy Technician
Timeline
Warehouse Packer
JCPenney Distribution Center
05.2022 - Current
Senior Quality Assurance Specialist
SelectQuote Senior
09.2020 - 03.2022
Certified Phlebotomist
Encompass Medical Group
06.2019 - 08.2020
Warehouse Worker
Amazon
05.2019 - 06.2019
Phlebotomist
CSL Plasma
12.2018 - 05.2019
Technical Support Representative
Conduent
09.2018 - 12.2018
Caregiver
Alliance Personal Care
07.2018 - 09.2018
Mail Clerk
IRS
03.2018 - 05.2018
Diploma - Medical Assistant
Concorde Career College