Jaronica Walton
Macon,GA
Summary
Analyze data/reports to help mitigate fraud/risk in branches. Support branches day-to-day to ensure there are no interruptions in business that would cause customer/employee impact. Organized and detail-oriented, self-motivated offering strong communication and quick thinking skills. Work effectively on teams, as well as independently, in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Regional Services Senior Consultant
Wells Fargo
01.2010 - 02.2024
- Provided day-to-day support to 17 branches to ensure compliance with procedures and business continuity.
- Designed, implemented and monitored programs that helped mitigated risk and loss prevention management.
- Helped reduce losses in district(s) supported by staying on top of fraud trends across corporation and implemented loss prevention measures.
- Collaborated and consulted with leaders and executive management.
- Participated in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives.
- Presented recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risk of the business.
Bank Teller Supervisor
Wachovia Bank NA
06.2009 - 01.2010
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Service Insurance Counselor
GEICO
12.2007 - 06.2009
- Enhanced client satisfaction by efficiently addressing and resolving insurance-related inquiries.
- Conducted comprehensive risk assessments, providing tailored coverage recommendations for clients.
- Educated clients on available insurance products, empowering them to make informed decisions about their coverage needs.
- Serviced and reissued automobile policies.
- Received property and causality license for 13 states.
Teller Manager
Wachovia Bank NA
05.2005 - 12.2007
- Enhanced branch security by implementing strict cash handling procedures and monitoring staff adherence to guidelines.
- Streamlined daily operations by developing and implementing efficient scheduling, task delegation, and performance tracking systems.
- Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
- Maintained high level of accuracy in transaction processing through rigorous attention to detail and adherence to established protocols.
- Increased employee retention by providing ongoing coaching, feedback, and professional development opportunities for teller staff.
- Fostered positive work environment by promoting teamwork, collaboration, and open communication among staff members.
Education
MBA - Business Administration
Georgia Southwestern State University
Americus, GA05.2004
Bachelor of Science - Marketing
Georgia Southwestern State University
Americus, GA05.2003
Skills
- Multitasking
- Adaptability
- Interpersonal Communication
- Processes and procedures
- Fraud prevention
- Internal Controls
- Professionalism
- Reliability
- Risk Mitigation
- Operational Efficiency
- Issue Research
Timeline
Regional Services Senior Consultant
Wells Fargo
01.2010 - 02.2024
Bank Teller Supervisor
Wachovia Bank NA
06.2009 - 01.2010
Service Insurance Counselor
GEICO
12.2007 - 06.2009
Teller Manager
Wachovia Bank NA
05.2005 - 12.2007
MBA - Business Administration
Georgia Southwestern State University
Bachelor of Science - Marketing
Georgia Southwestern State University
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