Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jaronna Groves

South Bend,IN
Jaronna Groves

Summary

Compassionate Care Partner with background in offering emotional support and physical assistance to patients. Familiarity with health monitoring, personal hygiene assistance, meal preparation, medication administration, and housekeeping tasks. Strong interpersonal skills coupled with sensitivity towards patient needs have resulted in improved patient comfort and well-being. Previous roles have consistently demonstrated ability to establish trustful relationships while ensuring efficient care delivery.

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

3
years of professional experience

Work History

Sisters of Holy Cross/St. George Manor
South Bend, IN

Care Partner
08.2023 - 01.2025

Job overview

  • Take care of elderly.
  • Feed them lift them.
  • Make sure they have their medicine.
  • Clean the rooms wash clothes bathe them be emotional support.
  • Adhered to infection control guidelines while providing direct patient care services.
  • Assisted with ambulation utilizing proper body mechanics techniques when transferring from bed, chair, wheelchair.
  • Collaborated with other team members to ensure quality care was delivered consistently across shifts.
  • Engaged in recreational activities with patients including reading, playing board games and watching movies.
  • Monitored vital signs and reported any changes to medical staff.
  • Assisted in daily living activities such as bathing, dressing, grooming, and toileting.
  • Transported patients to appointments or outings with wheelchair assistance.
  • Performed light housekeeping duties including laundry, cleaning, and meal preparation.
  • Maintained accurate records of patient care, condition, progress and concerns for review by medical staff.
  • Helped maintain a clean and safe environment by performing light housekeeping duties.

Lowe's Home Improvement
South Bend, IN

Customer Service Representative
09.2021 - 06.2023

Job overview

  • Answering call transferring calls helping customers with returns.
  • Restocking items that were brought back.
  • Cleaning.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Robert L. Millers Veteran Homeless Shelter
South Bend, IN

Front Desk Receptionist
11.2021 - 08.2022

Job overview

  • Greeting visitors, helping them navigate through the shelter, and supplying them with refreshments as they wait.
  • Maintain calendars for appointments, sort mail, pass mail, make copies.
  • Pass medication keys, makes sure the guys do chores, walk and make sure everyone is safe.
  • Sort through donations.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Responded to customer inquiries via phone, email, and in person.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Assisted with scheduling appointments for clients and visitors.
  • Greeted customers warmly and made them feel welcome.
  • Explained policies and procedures to visitors.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Drafted professional business documents, spreadsheets, and correspondence.

Education

Paul Simon job crop
Chicago, IL

High school diploma
03.2015

University Overview

Skills

  • Packaging
  • Cashiering
  • Food Preparation
  • Food Service
  • Cash Handling
  • Warehouse Experience
  • Customer support
  • Cash register
  • Serving
  • Customer service
  • Lead
  • Manufacturing
  • Front desk
  • Guest services
  • Typing
  • Human resources
  • Sales
  • Communication skills
  • Restaurant experience
  • Basic math
  • Microsoft Word
  • Microsoft Excel
  • Food service
  • Computer skills
  • Hospitality
  • Catering
  • Bussing
  • Leadership
  • Organizational skills
  • Phone etiquette
  • Merchandising
  • Retail sales
  • Patient care
  • Working with people with developmental disabilities
  • Problem Solving
  • Medication management
  • Assisted living
  • Infection control
  • Team collaboration
  • Time management
  • Emotional support
  • Problem solving
  • Light housekeeping
  • Behavioral management
  • Compassionate care
  • Mobility support
  • End-of-life care
  • First aid and CPR
  • COVID-19 safety policies
  • Indirect patient care
  • Incident reporting
  • Dining room support
  • PPE usage
  • Daily living activities assistance
  • Verbal and written communication
  • Nutrition
  • Care plan management
  • Alzheimer's care
  • Records management
  • Social interaction
  • Heavy lifting
  • Elderly care
  • Dementia care
  • Relationship building
  • First aid and safety
  • Disability support
  • Meal preparation
  • Verbal and written communication skills

Timeline

Care Partner
Sisters of Holy Cross/St. George Manor
08.2023 - 01.2025
Front Desk Receptionist
Robert L. Millers Veteran Homeless Shelter
11.2021 - 08.2022
Customer Service Representative
Lowe's Home Improvement
09.2021 - 06.2023
Paul Simon job crop
High school diploma