Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Work Preference
Work Availability
Software
Timeline
Receptionist
Jarrah Garrett

Jarrah Garrett

Giddings,TX

Summary

I am a results-driven professional with a strong track record in the fields of renewals and business development. With three years of dedicated experience in renewals management, I have consistently demonstrated my ability to foster strong client relationships and drive revenue growth through contract renewals. Additionally, my four years of business development experience have equipped me with the skills to identify and cultivate new opportunities, leading to consistent overachievement of monthly quotas. I am passionate about delivering exceptional results and am well-versed in building and maintaining successful client partnerships while exceeding targets.

Overview

7
7
years of professional experience

Work History

Renewals Specialist

Accruent
09.2020 - 06.2023
  • Increased customer retention by proactively identifying and resolving potential issues.
  • Strengthened client relationships by delivering consistent, high-quality service and support.
  • Streamlined the renewal process with improved communication and collaboration across departments.
  • Enhanced customer satisfaction, providing timely responses to inquiries and addressing concerns promptly.
  • Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
  • Negotiated contracts to secure favorable terms for both clients and the company.
  • Developed tailored solutions for customers, resulting in increased loyalty and repeat business.
  • Collaborated with sales teams to identify upsell opportunities during renewal discussions.
  • Maintained detailed records of all renewal activities, providing valuable data for future analysis and decision-making.
  • Implemented strategies to reduce churn rates among existing customers by proactively addressing attrition risks.
  • Provided comprehensive account reviews, highlighting areas for improvement or growth opportunities.
  • Received recognition as a top performer due to exceptional customer service skills and consistently exceeding renewal targets.
  • Conducted regular follow-ups with clients to ensure continued satisfaction with products or services provided.
  • Actively participated in team meetings, sharing best practices amongst colleagues to improve overall department performance levels.
  • Utilized CRM tools effectively, maintaining accurate records of client interactions and updating information as needed for efficient workflow management.
  • Established trustful rapport with clients through expert knowledge of industry trends, product offerings, and competitive landscape.
  • Continuously self-motivated, seeking opportunities for professional development and skill enhancement within the field of renewal management.
  • Mentored junior employees within the Renewal Specialist team, sharing expertise gained through years of experience.
  • Key Achievement
    Exceeded monthly targets for uplifts by surpassing the standard uplift of 13%. Achieved 17% uplift rate, while also securing multi-year agreements for a duration of 3 years, surpassing the industry standard of 1 year. Secured outstanding revenue and retention by consistently exceeding monthly targets.

Business Development Representative

Accruent
11.2018 - 09.2020
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Developed strong relationships with key industry partners for mutually beneficial collaborations.
  • Delivered consistent revenue growth through effective negotiation of contracts and pricing strategies.
  • Boosted brand awareness by representing the company at industry events and conferences.
  • Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
  • Collaborated closely with marketing teams to develop targeted campaigns for lead generation.
  • Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
  • Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
  • Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
  • Developed business pipeline using cold and warm techniques.
  • Used SalesForce to handle current portfolio and prospective leads.
  • Exceeded target individual average revenue goals year over year.
  • Key Achievement
    Consistently surpassed the monthly benchmarks by scheduling more meetings than the expected target of 3 meetings per month. Consistently achieved between 6 to 7 meetings per month, which was above the set standard.

Business Development Representative

EBQuickstart LLC
09.2016 - 11.2018
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Developed strong relationships with key industry partners for mutually beneficial collaborations.
  • Delivered consistent revenue growth through effective negotiation of contracts and pricing strategies.
  • Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
  • Conducted market research to identify new business opportunities and target areas for expansion.
  • Trained and mentored junior sales representatives, fostering a supportive team environment and facilitating professional growth.
  • Managed a diverse portfolio of clients across multiple industries, ensuring a deep understanding of each sector's unique challenges and opportunities.
  • Key Achievement
    Routinely exceed monthly targets established by supervisor. The quota was 3 to 5. consistently surpassed by 2 to 4 over,

Education

High School Diploma -

Mcneil High School
Austin, TX
2002

Skills

  • Active listening
  • Problem-solving abilities
  • Attention to detail
  • Cross-selling strategies
  • Sales Pipeline Management
  • Consultative Sales & Lead Scoring
  • SaaS Sales & Salesforce CPQ
  • Business Development & Sales Prospecting
  • Negotiation & Upselling
  • Employee Training & Teamwork
  • Proficient in Salesforce and Excel
  • Critical Thinking
  • Interpersonal Communication
  • Verbal Communication
  • Task Prioritization
  • Customer Relations

Accomplishments

Exceeded monthly targets for uplifts by surpassing the standard uplift of 13%. Achieved 17% uplift rate, while also securing multi-year agreements for a duration of 3 years, surpassing the industry standard of 1 year. Secured outstanding revenue and retention by consistently exceeding monthly targets.


I consistently surpassed the monthly benchmarks by scheduling more meetings than the expected target of 3 meetings per month. I consistently achieved between 6 to 7 meetings per month, which was above the set standard.

Additional Information

Certifications and Training

  • Building Rapport with Customers, Sales: Customer Success, Customer Success Management Fundamentals, JBarrows Sales Training, and more (2018 - 2023)

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureWork-life balancePersonal development programsWork from home optionHealthcare benefits

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Salesforce

Clari

Salesforce CPQ

Google Sheets

Excel

Microsoft Suite

Google Suite

Outreach

Teams

Slack

Timeline

Renewals Specialist

Accruent
09.2020 - 06.2023

Business Development Representative

Accruent
11.2018 - 09.2020

Business Development Representative

EBQuickstart LLC
09.2016 - 11.2018

High School Diploma -

Mcneil High School

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Jarrah Garrett