Jarrayl Swain

Assistant Branch Manager

Summit Credit Union

09.2018 - Current

Supported my in-branch team with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Helped build rapport between both my retail and back office team members to develop and maintain a positive work environment and team member relationships.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Trained and developed new team members in alignment with organization's Essential Behaviors
Trained and developed new and existing team members in alignment with Service at Summit standards, objectives, changes within the organization and best practices
Trained and developed new and existing team members to help them improve their professionalism practices
Trained and developed new and existing team members on products, services and how to overcome member objections by educating them on options and benefits
Maintained friendly and professional member interactions to rebuild and increase branch growth.
Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Trained team and oversaw successful completion of Branch Operations audits with minimal findings, demonstrating strong adherence to financial policies and regulations.
Trained and mentored new and existing employees, fostering a positive work environment that led to higher retention rates.
Built rapport with members and built a book of business that has been producing financial opportunities for years
Coached team members on how to uncover and discuss financial opportunities with members that allowed both our branch and them exceed their monthly & annual goals.
Evaluated employee performance through a bi-weekly and monthly basis, identifying areas for growth and development opportunities accordingly.
Created and maintained member and Veterans appreciated events
Active community outreach member and established new partnerships to educate both inmates and citizens on financial literacy.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with organization goals.
Assessed employee performance and developed improvement plans.
Enhanced staff competency with regular training sessions, boosting productivity levels across the branch metrics.
Resolved various member and team issues impacting sales management and business operations.
Notary public
Educated new and existing team members on successful loan crafting matters to improve their skills
Input and oversaw home secured and all loan applications