Jarred J Garcia

Troon Country Club
Scottsdale, AZ
Hospitality manager December 2022– current

• Managed day-to-day operations of the club's hospitality services, including event planning, member services, and guest experiences.
• Supervised a team of front-line staff, ensuring seamless service during events and regular operations.
• Collaborated with other departments to enure member events and golf tournaments run efficient.
• Acted as a primary point of contact for members, resolving concerns promptly and effectively.

Locker room Manger November 2019 – November 2022

• Oversaw daily operations of the men's and women's locker rooms, ensuring a pristine and welcoming environment.
• Managed a team of attendants, providing training, and guidance.
• Coordinated locker assignments, towel service, and personal storage requests for members.
• Ensured that locker room facilities met high standards of cleanliness, organization, and member satisfaction.
• Maintained inventory of toiletries, equipment, and supplies, ensuring timely ordering and re-stocking.
• Responded to member inquiries and requests, providing personalized services to enhance their club experience.

Valet Attendant February 2016 – 2019

• Offered excellent valet parking services to members and guests, ensuring prompt, courteous service at all times.
• Assisted guests with luggage, transportation needs, and general inquiries about the club's amenities.
• Demonstrated strong communication and problem-solving skills in a fast-paced, customer-facing environment.
• Supervisor: Cheri Brauer(480 585-4310 ) Okay to contact this Supervisor: Yes

• Provided outstanding customer service when greeting members and guest
• Remove golf bags from guest car and load them on a golf cart; drive the golf cart to staging area
• Managed golf cart fleet during day- to-day activities including storage of golf cart fleet in cart barn, staging of golf carts, daily cleaning and restocking of carts and daily inspections to ensure carts are in good running condition and report any cart damage to immediate supervisor or Pro Shop Staff
• Diligently and effectively worked with both club members, guest and fellow staff in a professional appearance at all times to enforce course policies, rules and regulations
• Valet services responsible for guest vehicle to drive, park and retrieve vehicles
• Upon guest arrival visually inspect vehicle for any damages and make report of existing damage and clearly communicate with the guest
• Supervisor: Daniel Adkins

• Responsible for Greeting and Welcoming Members and Guests to the course
• Provide Members and Guests with clean and stocked golf carts
• Service the practice facility by driving and operating the picker and stocking and replenishing supplies as needed
• Assisted golfers after their golf game by cleaning clubs, delivering them to their cars and checking in golf carts
• Supervisor: Dave Garner