Jarred Langlois
Attleboro,MA
Summary
- Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
- Knowledgeable Technical Intern with a quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Shaws
03.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided training and support to new associates to help provide high-quality customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Landscaper
Independent Employer
04.2021 - 09.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers for grounds maintenance, brush clearing, and tree removal and thinning.
IT Intern
Norwood Highschool
06.2019 - 08.2020
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Installed application software and upgrades, virus protection, and drivers.
- Replaced defective components and upgraded office equipment per technology plan.
- Tested systems to identify root causes to problems and uncover bugs.
- Maintained inventory records and documentation for equipment in database.
Education
Some College (No Degree) - Business
University of Massachusetts - Lowell
Lowell, MASkills
- Team Collaboration
- Regulatory Compliance
- Customer Support
- Clerical Support
- Needs Assessment
- Customer Service
- Direct Sales
- Information Systems
- Inventory Recordkeeping
- Analytical Thinking and Problem Solving
- Interpersonal Skills
- Decision-Making
Timeline
Landscaper
Independent Employer
04.2021 - 09.2021
IT Intern
Norwood Highschool
06.2019 - 08.2020
Customer Service Associate
Shaws
03.2019 - Current
Some College (No Degree) - Business
University of Massachusetts - Lowell
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