Jarred Surprenant
San Diego,CA
Summary
Trained in all upscale dining positions, including steward, food runner, back waiter and front waiter. Knowledgeable about wine pairings, mixed drinks and bar service. Versatile Fine Dining Server adaptable to changing menu items, guest preferences and restaurant standards. Easily steps into any foodservice role with ease. Over 16 years of fine dining service experience. Sommelier 1 certified.
Overview
11
11
years of professional experience
Work History
Assistant Food and Beverage Manager of Shorehouse
Hotel Del Coronado
03.2023 - Current
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
- Developed unique events and special promotions to drive sales.
- Assisted in menu development, incorporating seasonal ingredients and trending flavors to appeal to a diverse clientele.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Optimized restaurant layout by monitoring traffic flow patterns during high-volume periods, making adjustments as needed.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Partnered with marketing teams to create promotional materials that highlighted new menu items or limited-time offers designed to attract guests'' attention.
- Oversaw daily financial transactions, including cash handling procedures, revenue tracking, and budget analysis for continuous improvement efforts.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Lead Server
Greystone Steakhouse
04.2021 - 03.2023
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Lead Server
Born And Raised Steakhouse
05.2017 - 03.2020
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Del Friscos Double Eagle Steakhouse
02.2013 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales significantly by upselling higher-end products to customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Pinkerton Academy
Derry, NH1998
Skills
- Sales Techniques
- Attention to Detail
- Hospitality service expertise
- Service recovery
- Employee Training and Development
- Organization and Efficiency
- Team Leadership
- Problem-Solving
- Wine service
- Strong multitasking
- Drink Preparation
- Professional Appearance
- Menu Memorization
- Clear and effective communication
Timeline
Assistant Food and Beverage Manager of Shorehouse
Hotel Del Coronado
03.2023 - Current
Lead Server
Greystone Steakhouse
04.2021 - 03.2023
Lead Server
Born And Raised Steakhouse
05.2017 - 03.2020
Server
Del Friscos Double Eagle Steakhouse
02.2013 - 08.2016
High School Diploma -
Pinkerton Academy
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