Jarred Twilley
New Haven,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Plant Assistant
Irving Materials Inc.
Fort Wayne, IN
01.2024 - Current
- Checked vehicle's fluid levels, tires, brakes, and other safety equipment.
- Loaded concrete mix into ready-mix truck according to customer specifications.
- Performed daily maintenance on vehicles such as oil changes and tire rotations.
- Drove ready-mix truck safely to job sites in a timely manner while obeying all traffic laws.
- Adhered to federal, state, local regulations governing transportation of hazardous materials and waste products.
- Delivered concrete mix to customers' specified destinations in a timely manner.
- Trained new employees on safety protocols and operating procedures for production equipment.
- Conducted regular inspections of all machinery for safety compliance.
- Assisted in the maintenance and repair of production equipment.
- Worked closely with supervisors to troubleshoot issues with machinery or processes.
- Assisted in the loading and unloading of raw materials from delivery trucks into warehouse storage facilities.
Military Police
Indiana Army National Guard
Indianapolis, IN
03.2017 - Current
- Authored daily activity, incident, safety, repair and irregularity reports regarding equipment and property damage, theft, unauthorized presence or unusual occurrences.
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
- Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance.
- Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care.
- Completed regular patrols of assigned areas within operations areas.
- Maximized data collection accuracy scores, recorded, stored and analyzed security information with zero discrepancies.
- Led diverse training simulations to prepare teams for combat and emergency situations.
- Led military police teams in support of battlefield operations.
- Provided daily briefings on safety and risk assessments.
- Managed twenty Soldiers in combat operations and tactical guidance to ensure optimal productivity.
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
- Improved overall operations planning efficiency by appropriately supervising dispatch movement during security incidents.
- Directed and controlled crowds at base functions and organized and recorded facts to prepare incident reports.
- Mitigated risk with immediate emergency response security.
- Patrolled specific areas on foot and on motorized conveyance to respond promptly to calls for assistance.
- Traveled to foreign territories to set up and defend military camps.
- Developed top talent by leading training initiatives for combat preparation.
- Created document filing system, organizing mission-critical documents within SCIF facility.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Enforced military laws and regulations.
- Managed law enforcement, criminal investigations, safety protocols and civil disturbances.
- Supervised maintenance of tactical plans and equipment while monitoring personnel, improving overall preparedness for emergencies.
Truck Loader/Saw Operator
Alro Steel Corporation
Fort Wayne, IN
01.2023 - 11.2023
- Tended machines during operation to monitor progress and adjust controls, maintaining optimal speeds and tension.
- Adjusted speeds on cutting machines to clear jams and keep equipment functional.
- Inspected stock to identify imperfections, assign grades and determine issues with production.
- Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
- Reviewed production specifications to properly set up and calibrate machinery.
- Adhered to safety guidelines regarding equipment operation to reduce accident risk.
- Selected and installed saw blades according to established safety measures.
- Verified dimensions of finished workpieces, using measuring devices.
- Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.
- Studied blueprints, templates, sample parts and specifications as guide for sawing operations.
- Utilized coaching and leadership principles to enhance internal and external team dynamics.
- Used pendant-operated, overhead and gantry cranes in compliance with safety standards and company guidelines.
- Adhered to OSHA safety standards and precautions including weight capacity, tag lines and ground stability.
- Maximized truck space by loading efficiently.
- Assisted sorters by loading trucks with assigned packages for routes.
- Checked load-related documentation to promote completeness and accuracy.
- Positioned lifting devices to move loaded pallets, skids and boxes to designated areas.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Placed parts on trailer safely to reduce damage during shipment.
- Read and attached appropriate labels and tags to products and packages for identification purposes.
- Unloaded initial shipments and placed on correct delivery trucks.
- Kept loading dock clear and free of debris, minimizing accidents and injuries.
- Packaged, crated and loaded items safely for transport.
Police Officer
Parkview Health
Fort Wayne, IN
10.2022 - 12.2022
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Observed and recorded details of criminal events according to departmental protocol.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Documented observations and actions by radioing information and completing reports.
- Provided patient care and medical triage in emergencies.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Corrections Officer
Indiana Department Of Correction
Albion, IN
04.2019 - 10.2022
- Maintained appropriate control, security and well-being over those detained.
- Transported inmates to scheduled court appearances, medical appointments and authorized activities.
- Conducted internal security checks to ascertain inmate safety.
- Conducted routine and emergency head counts.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
- Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
Sales Consultant
Evans Toyota
Fort Wayne, IN
08.2018 - 12.2018
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Worked with fellow sales team members to achieve group targets.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Customer Service Specialist
Best Buy
Fort Wayne, IN
10.2017 - 09.2018
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Improved customer service wait times to mitigate complaints.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Led team engagement to assist cross-functional departments and achieve goals.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Keyholder
Hollister.Co
Fort Wayne, IN
07.2015 - 01.2018
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained store and maintained appearance.
- Responded to safety and loss prevention incidents.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Operated cash register.
- Signed for incoming shipments in manager's absence.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Set up visually appealing promotional displays.
- Developed action plans to solve inventory and stock issues.
- Replenished retail merchandise and displays to deliver strong visual presentation.
- Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supported loss prevention initiatives to minimize theft.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Monitored sales floor to prevent product loss and item damage.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Assisted with proactive management of inventory investments and identified stock issues that inhibited business success.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Evaluated daily transactions for suspected fraud or criminal activity.
- Developed good working relationships with store leadership and sales personnel.
Education
Structural Collapse Technician Level-II
Sparta, IL06-2024
Associate of Applied Science - Criminal Justice
Purdue University Global
West Lafayette, IN07.2023
Diploma - Organizational Leadership
Basic Leadership Course
Columbus, OH09.2022
Certificate - Hazmat 1ST Responder Operation - IFSAC
Indiana Department of Homeland Security
Indianapolis, IN10.2018
Certificate - Hazardous Materials Awareness
International Fire Service
08.2018
Certificate - Urban Search And Rescue
US&R Extractor
Fort Leonard Wood, MO05.2018
Certificate - National Incident Management System
Emergency Management Institute
01.2018
Certificate - National Response Framework
Emergency Management Institute
01.2018
Certificate - Introduction To Incident Command System
Emergency Management Institute
01.2018
Certificate - TwilleyICS For Single Resources And Initial Action Incise
Emergency Management Institute
01.2018
Diploma - Law Enforcement
United States Army Military Police School
Fort Leonard Wood, MO09.2017
Skills
- Forklift Certified
- Problem Resolution
- Supervision & Leadership
- Computer Skills
- Critical Thinking
- Product and Service Knowledge
- Excellent Written and Verbal Communication
- Energy and Physical Stamina
- Customer Service
- Adaptable and Flexible
- Attention to Detail
- Relationship Building
- Email and Phone Etiquette
- Overhead Crane Certified
Timeline
Plant Assistant
Irving Materials Inc.
01.2024 - Current
Truck Loader/Saw Operator
Alro Steel Corporation
01.2023 - 11.2023
Police Officer
Parkview Health
10.2022 - 12.2022
Corrections Officer
Indiana Department Of Correction
04.2019 - 10.2022
Sales Consultant
Evans Toyota
08.2018 - 12.2018
Customer Service Specialist
Best Buy
10.2017 - 09.2018
Military Police
Indiana Army National Guard
03.2017 - Current
Keyholder
Hollister.Co
07.2015 - 01.2018
Structural Collapse Technician Level-II
Associate of Applied Science - Criminal Justice
Purdue University Global
Diploma - Organizational Leadership
Basic Leadership Course
Certificate - Hazmat 1ST Responder Operation - IFSAC
Indiana Department of Homeland Security
Certificate - Hazardous Materials Awareness
International Fire Service
Certificate - Urban Search And Rescue
US&R Extractor
Certificate - National Incident Management System
Emergency Management Institute
Certificate - National Response Framework
Emergency Management Institute
Certificate - Introduction To Incident Command System
Emergency Management Institute
Certificate - TwilleyICS For Single Resources And Initial Action Incise
Emergency Management Institute
Diploma - Law Enforcement
United States Army Military Police School
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