Jarred Vaughan
Burleson,TX
Summary
Results-oriented professional skilled in team leadership and project management. Adept at creating a collaborative work atmosphere, enabling teams to achieve project success. Demonstrates expertise in diagnosing and resolving mechanical and electrical issues, leveraging a strong technical background. Self-motivated and efficient in independent work, consistently meeting deadlines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Provider Customer Service Representative
Centene Corporation
St Louis, MO
05.2023 - Current
- Respond to telephone or written correspondence inquiries from providers within established timeframes utilizing current reference materials and available resources
- Provide assistance to providers regarding website registration and navigation
- Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Prioritized tasks effectively during peak call periods, ensuring optimal productivity without compromising service quality.
Delivery Driver/warehouse
Arrow Distribution
Fort Worth, Texas
12.2022 - 05.2023
- Pull Orders from the warehouse and safely deliver to customers.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Parts Manager/Tech
RV Outpost
Burleson, Texas
05.2022 - 12.2022
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
Independent Sales/Project Manager
Kenzie Construction
Haltom City, Texas
02.2022 - 06.2022
- Communicating with current and potential clients
- Inform clients on products being used for project thoroughly
- Overseeing project from start to finish
- Providing excellent customer service from beginning to end.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Independent Operator
Bimbo Bakeries
Alvarado, Texas
10.2021 - 01.2022
- Evaluating and creating daily orders
- Pick up and organize orders from warehouse
- Deliver products to existing accounts
- Pulled orders for each store from inventory
- Fill the order to the shelf.
Transportation Director
Kerens ISD
Kerens, Texas
08.2019 - 07.2021
- Responsible for maintenance on all motor vehicles and equipment belonging to Kerens ISD
- Keeping detailed maintenance records and cost of all parts
- Provide reliable transportation for students and faculty
- Maintained clean and organized work areas.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
CNC Mill Operator
Excell Machine Co.
Mansfield, TX
02.2018 - 06.2019
- Responsible for set ups and tool paths on mill and the use of Mastercam accessing G code and M codes for part programming
- Optimized machinery performance by calibrating according to prescribed standards
- Helped achieve company goals by supporting production workers
- Maintained clean and organized work areas..
- Reduced downtime by performing preventive maintenance on CNC milling machines and equipment.
- Minimized material waste by utilizing effective nesting techniques during part programming for CNC milling machines.
- Enhanced workplace safety by strictly adhering to company guidelines and OSHA regulations during all CNC milling operations.
Detailer(Draftsman)
NUCOR Building Systems
Terrell, TX
06.2015 - 08.2017
- Managed assignments and teams working at different stages of diverse project types
- Rendered system designs in computerized blueprints according to specifications
- Worked with computer programs such as AutoCAD and Tekla to complete project drawings
- Kept to tight deadlines and forged strong team bonds to accomplish challenging objectives.
- Calculated dimensions and allowances with accurate precision for project specifications.
- Played a key role in successful project completion by meeting strict deadlines and maintaining open communication with team members.
Pigger
R.D Quinn
TX
01.2015 - 06.2015
- Using devices or implements to perform various cleaning, clearing, maintenance, inspection, dimensioning, process and pipeline testing operations on new and existing pipelines.
Utility Locator
Quail Energy
TX
06.2014 - 01.2015
- Located and identified depths of underground facilities and lines
- Identified potential locations for new lines based on utility lines already in place.
Parts Specialist
Orielly Auto Parts
Cleburne, TX
09.2013 - 02.2014
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Stocked and rotated inventory regularly
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Education
High School Diploma - General
Joshua High School
Joshua, TX05.2012
Skills
- Sales
- Detail-oriented
- Safety awareness
- Electrical maintenance and repair
- Setting up machines
- Engine diagnostic programs
- Project Manager
- Customized tools
- 3D renderings
- Specifications understanding
- Proficient in MS Office
- Diagnose and repair school buses
- Call center experience
- Complaint Handling
- Policy understanding
- De-Escalation Techniques
- Customer Service
Certification
Mastercam Certification, 9/2018
Timeline
Provider Customer Service Representative
Centene Corporation
05.2023 - Current
Delivery Driver/warehouse
Arrow Distribution
12.2022 - 05.2023
Parts Manager/Tech
RV Outpost
05.2022 - 12.2022
Independent Sales/Project Manager
Kenzie Construction
02.2022 - 06.2022
Independent Operator
Bimbo Bakeries
10.2021 - 01.2022
Transportation Director
Kerens ISD
08.2019 - 07.2021
CNC Mill Operator
Excell Machine Co.
02.2018 - 06.2019
Detailer(Draftsman)
NUCOR Building Systems
06.2015 - 08.2017
Pigger
R.D Quinn
01.2015 - 06.2015
Utility Locator
Quail Energy
06.2014 - 01.2015
Parts Specialist
Orielly Auto Parts
09.2013 - 02.2014
High School Diploma - General
Joshua High School