Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Market Merchandiser
Sazerac Division
05.2019 - 01.2022
Build positive relationships and an effective partnership with the ultimate decision maker in all assigned accounts
Ensure feature price promotions and display merchandising support from the assigned territory chain account buyers
Be responsible for all aspects of servicing and merchandising within assigned accounts.
Substitute Teacher
Fresno Unified School District
08.2018 - 06.2019
Encouraged student participation and provided individual instruction as necessary
Lead extracurricular activities and ensured the safety and wellbeing of students
Ensured that classroom instruction is handled according to the school's policies, goals and objectives.
Logistics Manager
Olam
07.2017 - 06.2018
Manage and lead a team of six Logistics Coordinators
Conduct daily team meetings to discuss daily priorities
Delegate and prioritize workload for each Logistics Coordinator
Create and present daily, monthly, quarterly and annual reviews on the logistics team performance and business position
Coordinated daily conference calls with overseas Marketing Offices and Global Business Solutions Team.
Account Manager
Balance Staffing
08.2016 - 10.2016
Conducted interviews for potential clients daily and referred to open positions based on needs
Assisted clients with potential job opportunities with part-time, full-time and temporary employment
Maintained database of clients and employers using Talent Rover
Identify potential opportunities with companies through research, referrals, networking and various other methods
Work with employers to obtain qualified job requirements and educate on Balance Staffing service offerings and process
Collaborated with recruiters using interviewing techniques to find the perfect candidates for clients
Promote Client development and build relationships with key stakeholders through office visits, presentations and negotiations
Utilize strategic client hunting practices, industry/market analysis, internal communication, external promotions and constant in-depth client analysis to uncover revenue opportunities
Establish opportunities to present our value-proposition to strategic Senior Executive and Management level contacts.
Sales District Leader
PepsiCo - Frito Lay
12.2013 - 07.2016
Develop and manage a team of 14 employees, 151 accounts, totaling 10.3 million dollars annually
Successfully interact with customers and effectively sell in and execute sales programs and initiatives
Conducted interviews and was responsible for hiring new Route Sales Representatives and Merchandisers
Coordinate and attend recruiting events
Lead district meetings focused on plan to achieve sales objectives and other goals
Conduct one-with-one meetings with RSR’s to discuss performance
Conduct “work-withs” and coaching sessions with RSR’s to develop their selling and customer service skills
Coach RSR’s to successfully sell against baseline and promotion opportunities
Collect, chart, and interpret statistical data; manage multiple tasks simultaneously
Prepare and deliver sales presentations to customers as required
Certified QUEST Trainer.
Shift Leader
Doghouse Grill
02.2005 - 10.2013
Supervised a team of four employees
Utilized POS in daily tasks
Responsible for counting cash drawer for deposit
Completed shift reports based on daily staff performances
Prepared and distributed alcoholic beverages
Placed orders and delivered food for customers
Motivated and maintained employee morale
Provided superior customer service.
Education
B.S. in Business, Marketing -
University of Phoenix
Fresno, CA
06.2013
Skills
Highly motivated self starter
Able to adapt and succeed in any retail or sales environment
Strong leadership, management, organizational and time management skills
Excellent customer service skills
Proficient in Microsoft Word, Excel, and PowerPoint
Account Management
Customer Service
Teamwork and Collaboration
Client Relations
Relationship Building
Customer Relationships
Sales Development
Account oversight
Sales Reporting
Data Analytics
Staff Management
Sales expertise
Vendor Management
Certification
Licensed Real Estate Agent - 2022
CNP - Certified Notary Public - 2023
Timeline
General Market Merchandiser
Sazerac Division
05.2019 - 01.2022
Substitute Teacher
Fresno Unified School District
08.2018 - 06.2019
Logistics Manager
Olam
07.2017 - 06.2018
Account Manager
Balance Staffing
08.2016 - 10.2016
Sales District Leader
PepsiCo - Frito Lay
12.2013 - 07.2016
Shift Leader
Doghouse Grill
02.2005 - 10.2013
B.S. in Business, Marketing -
University of Phoenix
Licensed Real Estate Agent - 2022
CNP - Certified Notary Public - 2023
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