JARREL COA
Brooklyn,USA
Summary
Results-driven business manager directing and enhancing diverse areas of business operations. Highly organized and forward-thinking with a collaborative and open approach. Proficient in recruiting top talent, maintaining compliance and managing supplies. Motivated professional brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of industry practices and market conditions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Experience/Operations Director
YMCA
Brooklyn, USA
12.2022 - Current
- Met and surpassed customer expectations by adhering to quantitative and qualitative service level objectives
- Demonstrated focus on improving first contact resolution rates
- Resolved customer inquiries by using software to navigate account details, research policies, and provide solutions
- Implemented quality control measures for consistent delivery of products and services
- Responded promptly to customer inquiries over phone, email, and live chat.
- Analyzed performance of key marketing activities, creating detailed reports for distribution to upper management.
- Helped to integrate promotional and branding information into the company's print and digital footprints.
- Maintained effective inventory management systems to deliver accurate stock levels and eliminate shortage issues.
- Monitored financial performance of operations and developed strategies to reduce costs and increase profit margins.
- Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
Operations Relationship Bank Manager
Bank of America
Brooklyn, USA
10.2021 - 12.2022
- Identify and own the client onboarding process.
- Execute on team service model.
- Collaborate with the Financial Advisor Team and Senior Business Manager to establish and oversee the team's client book segmentation strategy.
- Engage specialists/partners to address clients' needs.
- Ensure the highest level of client service by attending meetings, capturing notes, and tracking all actions/activities in Sales Force.
- Effectively resolved client escalations by monitoring and reporting on client satisfaction.
- Assisted management with key financial planning and decision-making through the preparation of presentations and reports.
- Played a pivotal role in driving sales growth, increasing referrals, and acquiring new customers by providing complete financial solutions through effective collaboration with stakeholders and colleagues.
Correctional Officer
New York City, Of Corrections
Bronx, USA
09.2019 - 05.2021
- Managed the supervision and documentation of inmate movements for transportation between detention facilities, programs, and community services.
- Performed routine checks on residents' living spaces and personal possessions to uncover illicit or unsafe objects.
- Conducted comprehensive searches of detainees and confinement areas to detect and confiscate prohibited items.
- Managed various youth programs focusing on driver's course, barista skills, barbering techniques, and auto machine operation for ages 18-23.
- Provided support for higher education and high school/GED endeavors.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
District Sales Manager
Rite Aid Pharmacy
Brooklyn, USA
04.2018 - 09.2020
- Responsible for building relationships with the community and leading my team to set performance expectations for employees, and implemented improvement plans to reach targets.
- Delegated assignments to meet coverage needs and maintain store standards.
- Promoted a team-oriented culture with common sales, service, and productivity goals.
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses.
- Implemented loss prevention strategies to reduce shrinkage and control theft.
- Monitored procurement and inventory systems to regulate product and supply distribution according to budget.
- Supervised development and implementation of digital marketing strategies to boost online sales and brand recognition.
- Built specific target sales plans to increase market share on targeted product lines.
- Created detailed reports summarizing all aspects of district operations including financials, staffing levels and customer feedback.
District Manager
Journey's
Brooklyn, USA
02.2016 - 04.2018
- Developed and trained managers and sales associates on merchandising and sales strategies.
- Responsible for the only store in the company, making commercial strategy plans for October and November.
- Responsible for developing quality customer service experiences and successful leadership within the store.
- Manager in charge of training, payroll, scheduling, markdown, and company standards.
- Managed a team of 30+
- Used surveys, observations, and direct feedback from managers to shape effective training programs.
- Established sales and performance goals for each location, developed action plans, and provided tools and necessary mentoring to attain or exceed designated projections.
- Conducted weekly conference calls and manager meetings to discuss performance of each location
Store Manager
Foot Locker
New York, USA
06.2013 - 01.2016
- Responsible for developing and training store associates to become passion-driven ambassadors in customer service.
- Maintained high sale volumes during peak hours by encouraging associates to have an organized stock room and knowledgeable aspect of the business.
- Assured that team built a firm, supportive relationship with customers.
- Set performance expectations for employees and implemented improvement plans to reach targets.
- Recruited, interviewed, and hired new employees based on strengths, preparedness, and work experience.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Education
MBA - Business Management
Metropolitan College of New York
New York, NY08-2024
Bachelor of Science - Criminal Justice
John Jay University
New York, NY12.2021
Associate of Arts - Business Communications
CUNY Kingsborough Community College
Brooklyn, NY05.2016
Skills
- Clerical experience
- Financial reporting
- Customer relationship development
- Staff recruitment
- District growth management
- Business Analysis
- Tactical business planning
- Compliance monitoring
- Payroll
- Budgeting/ Pricing
- Team management
- Retail management
- Fraud prevention/ Loss Prevention
- Branding/ Merchandising
- Marketing/ Strategic Planning
- Key Performance Indicators
Certification
- First Aid Certification
- CPR Certification
Languages
English, Native
Accomplishments
- Hope Count - Homeless feeding
- Diaspora Community Services - Youth Development
- Grace Church of God - Youth Mentor
Timeline
Member Experience/Operations Director
YMCA
12.2022 - Current
Operations Relationship Bank Manager
Bank of America
10.2021 - 12.2022
Correctional Officer
New York City, Of Corrections
09.2019 - 05.2021
District Sales Manager
Rite Aid Pharmacy
04.2018 - 09.2020
District Manager
Journey's
02.2016 - 04.2018
Store Manager
Foot Locker
06.2013 - 01.2016
MBA - Business Management
Metropolitan College of New York
Bachelor of Science - Criminal Justice
John Jay University
Associate of Arts - Business Communications
CUNY Kingsborough Community College