Jarrel H. Williams
Philadelphia
Summary
Business professional with comprehensive background in analyzing complex data to drive strategic initiatives. Known for enhancing operational efficiency and supporting decision-making processes through detailed analysis. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Proficient in data modeling and process improvement
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Analyst
Horizon House Inc
06.2024 - Current
- Utilized SQL to extract and analyze data from multiple databases, enhancing reporting accuracy.
- Translated business needs into technical specifications using JIRA, improving development accuracy and efficiency.
- Managed stakeholder expectations through clear communication, increasing project buy-in and support.
- Conducted interviews with key users to gather requirements, enhancing system functionality and user satisfaction.
Business Analyst
Catch Inc
03.2023 - 03.2024
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Managed stakeholder expectations through clear communication, increasing project buy-in and support.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Operations Manager
CDL Last Mile Solutions
03.2020 - 03.2023
- As the Operations Manager at CDL Last Mile Solutions, I have gained extensive experience in managing logistics and transportation operations
- Specifically, I have focused on optimizing last mile delivery service and overseeing a team of drivers to ensure timely and safe delivery of freight
- Managed the upkeep of cargo vans, scheduling maintenance and coordinating work assignments to ensure maximum efficiency
- Hired and trained new drivers, monitored driver performance and adherence to schedules, and ensured proper load balance for safe vehicle operation
- Implemented and tracked metrics to ensure that quality, quantity, customer satisfaction, and financial commitments were met
Jr Business Analyst
Community Development Institute
10.2018 - 12.2019
- Leveraged PowerPoint to communicate project updates, improving stakeholder engagement.
- Conducted market research to identify opportunities for growth and expansion, leading to new business initiatives.
- Analyzed business requirements to identify data trends, improving decision-making processes.
- Enhanced stakeholder communication by creating easy-to-understand visualizations of complex data sets.
Program Manager (seasonal)
Urban Affairs Coalition Inc.
07.2015 - 09.2019
- Program Managers function as the liaison between UAC and approved Worksites enrolled in the Work-Ready Program
- Conducted program evaluation and data analysis to identify areas for improvement and optimize program outcomes
- Collaborated closely with worksite partners to understand their needs and ensure program success, cultivating relationships and encouraging retention for annual participation
- Maintained accurate records and sensitive documentation in accordance with federal and state laws and regulations, ensuring program compliance and success
Clinical Coordinator
Dunbar Community Counseling Services
02.2016 - 10.2018
- As the clinical coordinator I reported to the Director of Behavioral Health and Recovery Services, exercised direct and indirect supervision over assigned managerial, clinical, professional, technical, and clerical staff
- Implemented and monitored specialized statewide programs, collaborating with local agencies and task forces to improve program performance and quality of care
- Participated in quality assurance reviews and evaluations of agency services, utilizing Agile methodologies to continuously improve program outcomes
- Acted as liaison with the CBHDA, ensuring compliance with state and federal regulations and optimizing program success
FIR Case Manager/DBH
PHMC
07.2015 - 01.2016
- Provide case management services to chemically dependent forensic population up to a caseload of 45 active clients
- Collaborated closely with probation officers and other stakeholders to ensure client success and optimize case outcomes
- Assisted individuals in linking to recovery support services, building strong relationships with community partners to promote positive outcomes
- Constructed, analyzed, and updated six-month recovery plans; to adapt to changing client needs and optimize program outcomes
Program Manager
Imani Star Development Inc.
11.2011 - 08.2014
- Program Manager provided oversight of all operations for facilities, while assisting with management and administrative duties
- Additionally, provided supervisory assistance for a team of five employees
- Planned, implemented, and evaluated the quality and effectiveness of client care and support services focused on continuously improving program outcomes
- Managed a team of employees, providing skill training, meetings, performance evaluations, mentoring, and ongoing communication that supported staff development
- Responsible for negotiation of inter-agency service agreements, in addition to negotiating/developing contracts with external agencies to provide mental health or substance abuse services
Education
MBA - Business Innovation
Thomas Jefferson University
Philadelphia, PA05.2019
Bachelors of Science - Psychology
Cheyney University of Pennsylvania
Cheyney, PA05.2011
Skills
- Problem-Solver & Analytical Thinker
- Software development life cycle
- Strategic Planning & Implementation
- Database Management
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- Project management
- User acceptance testing
- KPI tracking
- Agile methodologies
Educationandprofessionaldevelopment
- Thomas Jefferson University, Philadelphia, PA, MBA: Business Innovation, 05/19
- Cheyney University of Pennsylvania, Cheyney, PA, Bachelors of Science: Psychology, 05/11
Certification
- Agile Methodologies Certifications 2023
- Business Analyst Certification 2024
Timeline
Business Analyst
Horizon House Inc
06.2024 - Current
Business Analyst
Catch Inc
03.2023 - 03.2024
Operations Manager
CDL Last Mile Solutions
03.2020 - 03.2023
Jr Business Analyst
Community Development Institute
10.2018 - 12.2019
Clinical Coordinator
Dunbar Community Counseling Services
02.2016 - 10.2018
Program Manager (seasonal)
Urban Affairs Coalition Inc.
07.2015 - 09.2019
FIR Case Manager/DBH
PHMC
07.2015 - 01.2016
Program Manager
Imani Star Development Inc.
11.2011 - 08.2014
Bachelors of Science - Psychology
Cheyney University of Pennsylvania
MBA - Business Innovation
Thomas Jefferson University
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