Jarrel Phillips
Los Angeles,CA
Summary
Attentive Customer Service Orientated Professional with years of experience facilitating communication in a variety of settings.
Overview
13
13
years of professional experience
Work History
Associate Product Implementation Manager
Kaiser Foundation Health Plan Inc
Pasadena, CA
01.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Has worked with physicians and managers, analyzes and organized key information necessary to influence product use, enforce standards, and control spend.
- Conducts research into and recommends corrective action for supplier and product issues
- Supports physicians and other health care provider peer groups in standardization efforts.
- Ensured excellent customer satisfaction on both regional and local level
Customer Service Specialist
Virtues Of Wealth (V.O.W) Inc.
Los Angeles, CA
03.2021 - 03.2022
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided primary customer support to internal and external customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Operations Assistant
Kurtzman Carson Consultants
El Segundo, CA
01.2009 - 01.2015
- Assisted with facility scheduling and customer service.
- Connected callers with appropriate professional, department or business.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Assisted operations manager with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed and maintained file system covering expenses, reports and support documentation.
- Provided tracking on incoming packages and notifications while also providing management with detailed reports of reviewed items.
Education
Bachelor of Science - Business Management
California State University Long Beach
Long Beach, CA06.2012
Skills
- Problem Research and Resolution
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Data Entry and Maintenance
- Telephone Management
- Exceeding Customer Expectations
- Excellent Written and Verbal Communication
- Building Customer Relationships and Loyalty
Timeline
Customer Service Specialist
Virtues Of Wealth (V.O.W) Inc.
03.2021 - 03.2022
Associate Product Implementation Manager
Kaiser Foundation Health Plan Inc
01.2017 - Current
Operations Assistant
Kurtzman Carson Consultants
01.2009 - 01.2015
Bachelor of Science - Business Management
California State University Long Beach
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