Jarrell “Jamie” Gaines

• Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
• Maintained clean and well-organized environment for client happiness and safety.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Followed care plan and directions to administer medications.
• Assisted individuals in development of social skills to become integrated in community.
• Assisted individuals in learning and developing new skills.
• Accompanied or transported clients to appointments, errands and social activities.
• Documented current patient information to update vital signs, behaviors and eating habits.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Advocated for disabled individuals to foster communication and self-expression and achieve goals.
• Enhanced patient wellbeing by supporting participation in recreational activities.

See previous employment with facility for job description.

• Applied HIPAA privacy and security regulations while handling patient information.
• Verified demographics and insurance information to register patients in computer system.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Responded to patient concerns and inquiries professionally and efficiently.
• Assembled registration paperwork and placed identification bands on patient.
• Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
• Processed patient responsibility estimate determined by insurance at pre-registration.
• Called insurance companies and verified patient coverage.
• Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
• Obtained health, financial and religious information from patients at time of admission.
• Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
• Submitted fees and claims to insurance companies manually or digitally.
• Communicated financial obligations to patients and collected fees at time of service.
• Dispensed appropriate information regarding facility services.
• Maintained knowledge of community services and resources and referred patients to appropriate organizations.
• Helped patients obtain health care services by setting up referrals.
• Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
• Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
• Helped protect providers and facility from legal liabilities by proactively assessing risks.
• Received patient inquiries or complaints and directed to appropriate medical staff members.
• Explained policies, procedures and services to patients.
• Educated patients and caregivers in the use of at-home healthcare equipment.
• Used sliding payment scale to assess fair charges for patient healthcare.

• Answered questions and fulfilled requests with friendly and knowledgeable service.
• Collected, evaluated and stored documents securely in permanent records.
• Proofread documents carefully to check accuracy and completeness of all paperwork.
• Offered every visitor immediate, personalized and friendly assistance by helping with [Task] and [Task].
• Completed [Type] registration for [Number] students accurately and efficiently.
• Provided hands-on training and coaching for junior staff on office policies and regulations.
• Supported development and implementation of clear and successful policies, budgets and procedures for smooth and efficient operations.
• Ordered and restocked supplies in line with budget limits and office needs.
• Documented new [Type] and [Type] data.
• Complied with established [Type] procedures and [Type] legal requirements by [Action] and [Action].
• Collaborated with representatives of [Type] and [Type] third-party providers for [Result].
• Welcomed patients to facility and assisted with registration sign-in process.
• Responded to incoming department phone calls and directed callers to appropriate team members based on need.
• Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
• Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
• Registered patients for outpatient procedures and emergency services.
• Asked various questions from clients to obtain the information necessary for paperwork.
• Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
• Maintained HIPAA compliance and integrity of hospital policies and procedures.
• Scanned [Type] documents and insurance cards to include in patient charts.
• Contacted insurance carriers to verify coverage, copays and deductible information for patients.
• Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
• Verified patient information, including demographics, income and [Type] for input into [Software] system.
• Greeted visitors and ascertained purpose of visit, issuing needed credentials and directing to appropriate staff or department.
• Maintained confidentiality of patient information by adhering to HIPAA procedures.
• Provided customer service support and advice on regulations and requirements regarding various registration programs.
• Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
• Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
• Kept processes moving along smoothly so that wait times were minimized to [Number] minutes.
• Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
• Advised patients of monies required to be paid prior to services.
• Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.
• Managed data entry record database using m keeping Meditech, and ensured all patient health information remained confidential in accordance with federal privacy laws.
• Thoroughly explained facility policies, prepared and distributed patient identification bands and arranged for transportation to assigned rooms.
• Cross-trained in several different departments to assist if necessary with having adequate staffing.
• Entered data into computerized systems accurately and efficiently to maintain accurate records.