JARRELL (Jay) Rollins

• Inspected and loaded delivery trucks and picked up customer packages.
• Planned daily route to determine most efficient way to deliver freight.
• Logged mileage, stops, orders and carton counts for each stop.
• Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
• Delivered products on routes using FedEx approved company vehicles.
• Increased delivery efficiency by 98% by instituting new driver safety, licensure, and training programs.
• Decreased customer dissatisfaction 100% by providing on-time or ahead of schedule delivery.
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
• Communicated regularly with dispatcher for delivery route details and changes.

• Managed comprehensive planning, execution and coordination for company profitability.
• Kept system documentation up to date and report weekly status to senior management.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Monitored daily operations and routes to resolve issues and drive operational effectiveness.
• Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
• Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.

• Monitored daily operations and routes to resolve issues and drive operational effectiveness.
• Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
• Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
• Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
• Conducted driver ride-alongs and observations to evaluate and improve driver performance.
• Conducted research to address shipping errors and packaging mistakes.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Developed and maintained knowledgeable and productive team of employees.
• Reduced worker accidents by implementing improved safety standards.