JARRE M. SEYMOUR
ANTIOCH,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Lab tech
Sutter Delta Hospital
Antioch, CA
10.2020 - Current
- Functions of the Clinical Pathology Laboratory Departments
- BLS Certified
- OSHA Compliant/ HIPPA
- Professionalism and Empathy
- Transport and processing of blood and nonblood specimens
- Dermal punctures
- Routine venipuncture procedure with WIS, ETS and syringe methods
- Proper needle disposal
- Evacuated collection tubes, additives and order of draw
- Cleaning and protecting the puncture site
- Blood collection in special populations
- Reading requisitions
- Human anatomy and physiology
- Different types of blood specimens
- Processing specimens
- Experienced in Microsoft Office and EPIC, 2, draws blood, processes specimens, prepares specimens for shipping out, answers phones, input patients information, notes, etc, in EPIC, communicating with doctors and nurses, either face to face or on the phone, about instructions or questions I may have about collecting specimens.
- Oversaw items in inventory and reordered before supplies diminished.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Processed patient specimens according to priority and documented results.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Site coordinator
LabCorp
Walnut Creek, CA
07.2014 - 10.2020
- Draws blood, processes specimens, prepares specimens for shipping out, answers phones, input patients into the computer, deals with payments.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Coordinated site investigations, documented issues and escalated to executive teams.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Oversaw items in inventory and reordered before supplies diminished.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Paramedical Examiner
Delta Exams
Antioch, CA
01.2013 - 07.2014
- Collected blood samples from clients following safety and biohazard handling procedures.
- Checked and documented vitals such as blood pressure, height and weight.
- Performed EKG tests on clients based on health status and medical history.
- Processed patient care records accurately and promptly.
- Followed safety procedures for personal protection and client well-being.
- Packaged and shipped samples to laboratory for processing.
- Maintained professionalism when communicating with client and answering questions.
- Accurately calculated customer BMI and body composition using height and weight measurements.
- Observed and reported customer conditions and health incidents for comprehensive screening.
- Interviewed customers to record medical history and lifestyle information.
Paramedical Examiner
Child Health And Development Studies
Berkeley, CA
03.2013 - 01.2014
- Collected blood samples from clients following safety and biohazard handling procedures.
- Checked and documented vitals such as blood pressure, height and weight.
- Interviewed customers to record medical history and lifestyle information.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Observed and reported customer conditions and health incidents for comprehensive screening.
- Maintained professionalism when communicating with client and answering questions.
- Followed safety procedures for personal protection and client well-being.
- Processed patient care records accurately and promptly.
Lead Phlebotomist
Quest Diagnostics
San Jose, CA
12.2011 - 08.2012
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Centrifuged blood samples as outlined in clinical protocols.
Customer Service Representative
The Beauty Source
Walnut Creek, CA
06.2011 - 01.2012
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Processed customer adjustments to maintain financial accounts.
- Recorded account information to open new customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Associate
Costco
Fresno, CA
08.2002 - 03.2009
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered basic technical support for clients on wide range of company products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided ongoing guest service.
Education
Bachelor of Arts - Health and Human Services
Ashford University
San Diego, CA06.2019
Licensed Phlebotomist - Certificate Number: CPT46605 - Phlebotomy
Contra Costa Medical Career College
Antioch, Ca07.2010
Skills
- Exceptional Communicator
- Needs Assessment
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Understanding Customer Needs
- Presenting Solutions
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- MS Office Proficiency
- Upselling Products and Services
- Customer Support
- Safety and Cleanliness Standards
- Ability to Lift 40 Pounds
- Security Practices
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Store Policies and Procedures
- Computer Proficiency and Microsoft Office
- Merchandise Receiving and Handling
- Store Layouts
- Sales and Promotions
- Excellent Written and Verbal Communication
- Customer Satisfaction
- Exceeding Customer Expectations
- Billing and Payment Processing
- Maintaining Clean Work Areas
- Item Ticketing and Pricing
- Cash Register Operations
- Monthly Audits
- Team Meetings
Timeline
Lab tech
Sutter Delta Hospital
10.2020 - Current
Site coordinator
LabCorp
07.2014 - 10.2020
Paramedical Examiner
Child Health And Development Studies
03.2013 - 01.2014
Paramedical Examiner
Delta Exams
01.2013 - 07.2014
Lead Phlebotomist
Quest Diagnostics
12.2011 - 08.2012
Customer Service Representative
The Beauty Source
06.2011 - 01.2012
Customer Service Associate
Costco
08.2002 - 03.2009
Bachelor of Arts - Health and Human Services
Ashford University
Licensed Phlebotomist - Certificate Number: CPT46605 - Phlebotomy
Contra Costa Medical Career College
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