Jarren J. Curtis
Tipp City,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Care Coordinator
Choices Coordinated Care Solutions
08.2022 - Current
- Completes comprehensive strength-based assessments (CANS) of the youth
- Works in full partnership with team members including (patient navigators, primary care physicians, and additional health care providers)to develop a plan of care, overseeing the implementation of the plan, identifying providers of services or family based resources facilitating monthly community team meetings, making regular home visits, monitoring all services authorized for client care, and authorizing all care to maintain fiscal accountability.
- Assures care is delivered in a manner consistent with strength-based, family-centered, and culturally competent values, offers consultation and education to all providers regarding the values of the model, monitors progress toward treatment goals, and assures that all necessary data for evaluation is gathered and recorded.
DME Coordinator
Fidelity Health Care
04.2022 - 08.2022
- Answered phones and provide friendly customer service
- Processed medical equipment requests from patients, field staff, physicians
- Handled customer complaints or direct them to appropriate management
- Troubleshot DME malfunctions over phone or send message to warehouse staff
- Assisted with other tasks as needed
Patient Access Representative
Upper Valley Medical Center
10.2021 - 04.2022
- Facilitated communication between patients and various departments and staff.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Care Manager
Community First Solutions-Lifespan
09.2019 - 06.2020
- Provided care management for clients of the Elderly Services Program (ESP), including completing assessments to determine client need, develop service plans, make collateral referrals, coordinate services and ongoing client status, conduct client visits including in home and /or facilities.
- Developed individualized services plans in collaboration with client and /or caregiver that includes community resources as well as ESP services
- Completed review of income and medical expenses to determine client co payment amount if applicable.
- Informed clients of rights and responsibilities
- Secured and monitored services to ensure quality of care to support the health and safety of the participants.
Patient and Family Liaison I
TriHealth
01.2019 - 04.2019
- Made frequent rounds in the Emergency Department waiting room and care treatment areas, interacting with patients and observing the patient experience to ensure patient satisfaction and performing immediate service recovery needs, concerns and/or problems with an aspect of the hospital services indicated.
- Employed the key principles of the TriHealth Way of serving and high relaiblity initiatives, strategies, processes and procedures while ensuring the protection of PHI in the daily operations of Service Excellence.
- Functioned as a primary source of information regarding delays and patient flow, promoted a "guest first" culture through role modeling outstanding customer service skills and attitude, consulted with Emergency room staff, physicians, and provided leadership on innovative approaches to providing an excellent patient experience and advocating patient rights.
CCMEP Case Manager
Easter Seals of Greater Cincinnati
01.2017 - 01.2019
- Was responsible for providing assessment of services, documentation, and coordination of service plan delivery to meet the performance expectations outlined in the CCMEP scope of work.
- Created individual opportunity plans that address removal of barriers to ensure individual is successful in achieving performance outcomes.
- Was creative in motivating individuals served to engage, retain, and succeed in program services.
- Identified and creates relationships and opportunities with community agencies to meet the needs of the individuals served.
- Responsible for documentation of individual's progress.
Family Service Worker
Hamilton County ESC
09.2014 - 09.2016
- Worked as a family service worker, working with families for the Head Start Program.
- Main responsibilities included: Recruiting/Marketing, enrolling, and following up with families through home/school communications, conferences, and home visits.
- Acted as an advocate for families.
- Promoted and helps facilitate all parent meetings and family activities.
- Supported families to ensure the completion of the child's physical, dental, and health screenings.
- Assisted with identifying medical and dental home for each child.
- Ensured compliance with all Head Start Performance Standards and Policies and Procedures.
Patient Access Specialist
Miami Valley Hospital
04.2011 - 09.2014
- Entered essential financial and demographic information into the ADT system.
- Acquired treatment and financial consents and verifies insurance benefit information.
- Maintained a friendly and pleasant demeanor while assisting patients with financial assistance, stat registering, bed placement, and answering the telephone.
- Actively communicated with other departments in the emergency room and ensures that privacy and regulatory requirements are being met.
- Collected co-pays and deductibles from patients.
- Ability to type accurately and efficiently; Knowledgeable of Epic, ADT, and Horizons systems, Microsoft Products, Excel.
Companion/Caregiver
Visiting Angels
03.2011 - 05.2011
- Performed light housekeeping duties, hygiene assistance, meal preparation, companionship, ran errands for clients', and gave medication reminders.
- Office Team Administrative Staffing.
Medical Records Clerk/ Front Office Coordinator
Fidelity Health Care
08.2010 - 11.2010
- Filed, researched, and gathered medical record requests from medical facilities and physicians' offices.
- I also worked on internal medical records requests from other departments.
Front Office Coordinator
Crown Personnel Services Inc.
Fidelity Health Care
09.2007 - 02.2010
- Served as first contact for callers and visitors; determined nature of call and transferred to various departments.
- Answered inquiries and provided information.
- Provided direct support to supervisors' and acted as a liaison between patients' and field nurses.
- Maintained filing system of the visit verifications for field staff.
- Processed medical equipment orders.
- Answered telephone in a very efficient manner.
- Helped to make sure any issues were resolved.
- Entered important documents into Excel.
- Also documented and entered codes into the Horizons system for the physical therapy department.
National City Mortgage
07.2004 - 01.2005
- Filed and maintained documents for the Trading Department.
- Performed data entry tasks and answered the telephone.
Elderly Caregiver
Sunrise Assisted Living Englewood, OH
09.2001 - 12.2001
- Was responsible for building meaningful relationships with seniors and their families as I provided assistance with activities of daily living; attended to individual care needs and also got to know their unique preferences and personalities
- Notified management of changes in condition and recommended adjustments in the level of care and service
- Responded to the dining needs of the residents during the shift, and physically checked on them throughout the shift
- Encouraged residents in life skills and other life enriching activities as indicated on ISP and demographic profile
- Partnered with community team to ensure community is in compliance with OSHA requirements; adhered to safety rules and regulations
Education
B.A - Communications
Central State University
Wilberforce, OHDiploma - undefined
Colonel White High School for the Arts
Dayton, OHSkills
- Educational Outreach
- Youth Outreach
- Community Relations
- Community Events
- Dynamic Communication Skills
- Admissions Intake
- Electronic Charting
- Client Privacy
- Staff Leadership
- Emotional Support
- Eligibility Requirements
- Mandatory Reporting
- Staff Meetings
- Group Activities
- Community Advocate
- Administrative Support
Timeline
Care Coordinator
Choices Coordinated Care Solutions
08.2022 - Current
DME Coordinator
Fidelity Health Care
04.2022 - 08.2022
Patient Access Representative
Upper Valley Medical Center
10.2021 - 04.2022
Care Manager
Community First Solutions-Lifespan
09.2019 - 06.2020
Patient and Family Liaison I
TriHealth
01.2019 - 04.2019
CCMEP Case Manager
Easter Seals of Greater Cincinnati
01.2017 - 01.2019
Family Service Worker
Hamilton County ESC
09.2014 - 09.2016
Patient Access Specialist
Miami Valley Hospital
04.2011 - 09.2014
Companion/Caregiver
Visiting Angels
03.2011 - 05.2011
Medical Records Clerk/ Front Office Coordinator
Fidelity Health Care
08.2010 - 11.2010
Front Office Coordinator
Crown Personnel Services Inc.
Fidelity Health Care
09.2007 - 02.2010
National City Mortgage
07.2004 - 01.2005
Elderly Caregiver
Sunrise Assisted Living Englewood, OH
09.2001 - 12.2001
B.A - Communications
Central State University
Diploma - undefined
Colonel White High School for the Arts
Similar Profiles
Breanna TrosclairBreanna Trosclair
Wraparound Facilitator at Choices Coordinated Care SolutionsWraparound Facilitator at Choices Coordinated Care Solutions
Spring BosticSpring Bostic
Testing Personnel at Coordinated Care Health SolutionsTesting Personnel at Coordinated Care Health Solutions
Katelyn WoodKatelyn Wood
Head Start Coach at Community Coordinated Child Care 4 CHead Start Coach at Community Coordinated Child Care 4 C