Jarren Peak
Sunbury,OH
Summary
Highly motivated and customer-centric Aviation Resource Management Specialist with proven experience in exceeding performance goals within a fast-paced and demanding environment. Proven ability to effectively communicate, build rapport, and resolve customer issues with a focus on providing exceptional service and support. Adept at identifying customer needs, offering solutions, and adapting to new challenges and technologies.
Overview
6
6
years of professional experience
Work History
Aviation Resource Management Specialist
U.S. Air Force
01.2020 - 01.2024
- Proactive Customer Relationship Management: Fostered positive relationships with aircrew members by proactively anticipating their needs, addressing concerns, and ensuring a seamless and supportive experience, demonstrating a commitment to providing exceptional service in a demanding environment
- Streamlined Operations & Training: Improved training efficiency by ensuring all aircrew members (over 1,000 personnel) received updated training materials and logged flight time/in-flight training accurately, resulting in a seamless operational flow
- Team Leadership & Mentorship: Successfully trained and mentored 6 team members on aviation resource management processes, fostering a collaborative and high-performing team environment
- Process Improvement: Enhanced data accuracy and reporting efficiency by implementing and utilizing Excel and GTIMS software to manage flight records and personnel data
- Problem Resolution: Proactively identified and resolved scheduling conflicts and training discrepancies, ensuring smooth operations and minimizing disruptions to aircrew training
Cashier/Cook/Front of House
Noodles & Company
01.2018 - 01.2020
- Customer Focus: Delivered friendly and efficient service in a fast-paced environment, accurately taking orders, processing transactions, and addressing customer inquiries to ensure a positive dining experience
- Multitasking & Prioritization: Effectively managed multiple responsibilities including order taking, food preparation, cooking, cleaning, and customer service, demonstrating strong organizational and time management skills
- Teamwork & Communication: Collaborated effectively with kitchen and front-of-house staff to ensure timely order fulfillment and maintain a clean and organized work environment
- Inventory Management: Assisted with ordering food supplies and managing inventory, contributing to efficient restaurant operations and minimizing waste
- Training & Development: Provided training and guidance to new staff members on restaurant procedures, food preparation, and customer service protocols
Education
Bachelor of Arts - Audio Production
Full Sail University
Winter Park, FL05-2029
High School Diploma -
Westerville North
Westerville, OH05-2018
Skills
- Exceptional Client Interaction
- Effective Verbal Communication
- Analytical Problem-Solving
- Collaborative Teamwork Abilities
- Team Collaboration
- Prioritization and Planning
- Dynamic Adjustment Skills
- Excel Proficiency
- Cross-Department Collaboration
Accomplishments
Red Rope Leader in Tech School
Employee of the month x3
Timeline
Aviation Resource Management Specialist
U.S. Air Force
01.2020 - 01.2024
Cashier/Cook/Front of House
Noodles & Company
01.2018 - 01.2020
Bachelor of Arts - Audio Production
Full Sail University
High School Diploma -
Westerville North
Similar Profiles
Carter PalsCarter Pals
F-16 Crew Chief at U.S. Air Force, United States Air Force BaseF-16 Crew Chief at U.S. Air Force, United States Air Force Base
Rebecca HardenburghRebecca Hardenburgh
Unit Security Manager at U.S. Air Force, United States Air Force BaseUnit Security Manager at U.S. Air Force, United States Air Force Base
Chandler PennChandler Penn
Program Analyst at U.S. Air Force, Robins Air Force BaseProgram Analyst at U.S. Air Force, Robins Air Force Base
Pamla FoyePamla Foye
Manager, Wing Command and Control Operations/Training at U.S. Air Force, Headquarters Air Combatant CommandManager, Wing Command and Control Operations/Training at U.S. Air Force, Headquarters Air Combatant Command
Cora RauschCora Rausch
Barista at StarbucksBarista at Starbucks