Jarren Peak
Sunbury
Summary
Highly motivated, customer-centric Aviation Resource Management Specialist with proven experience in exceeding performance goals within a fast-paced, demanding environment. Proven ability to effectively communicate, build rapport, and resolve customer issues, with a focus on providing exceptional service and support. Adept at identifying customer needs, offering solutions, and adapting to new challenges and technologies.
Overview
6
6
years of professional experience
Work History
Aviation Resource Management Specialist
U.S. Air Force
01.2020 - 01.2024
- Proactive Customer Relationship Management: Fostered positive relationships with aircrew members by proactively anticipating their needs, addressing concerns, and ensuring a seamless and supportive experience, demonstrating a commitment to providing exceptional service in a demanding environment.
- Streamlined Operations & Training: Improved training efficiency by ensuring all aircrew members (over 5,000 personnel) received updated training materials and logged flight time/in-flight training accurately, resulting in a seamless operational flow.
- Team Leadership & Mentorship: Successfully trained and mentored six team members on aviation resource management processes, fostering a collaborative and high-performing team environment.
- Process Improvement: Enhanced data accuracy and reporting efficiency by implementing and utilizing Excel and GTIMS software to manage flight records and personnel data.
- Problem Resolution: Proactively identified and resolved scheduling conflicts and training discrepancies, ensuring smooth operations, and minimizing disruptions to aircrew training.
- Collaborated with other educators to develop strong curricula, instructional methods, and policies.
- Trained employees on the accurate execution of techniques, helping to directly control labor and material costs.
- Taught individuals how to properly complete tasks, improving execution, and streamlining processes.
- Collaborated with producers to diagnose and prevent management and production problems.
- Managed conflicts between departments over shared resources while maintaining positive working relationships.
Cashier/Cook/Front of House
Noodles & Company
Columbus
01.2018 - 01.2020
- Customer Focus: Delivered friendly and efficient service in a fast-paced environment, accurately taking orders, processing transactions, and addressing customer inquiries to ensure a positive dining experience.
- Multitasking and Prioritization: Effectively managed multiple responsibilities, including order taking, food preparation, cooking, cleaning, and customer service, demonstrating strong organizational and time management skills.
- Teamwork and Communication: Collaborated effectively with kitchen and front-of-house staff to ensure timely order fulfillment, and maintain a clean and organized work environment.
- Inventory Management: Assisted with ordering food supplies and managing inventory, contributing to efficient restaurant operations, and minimizing waste.
- Training & Development: Provided training and guidance to new staff members on restaurant procedures, food preparation, and customer service protocols.
Education
Bachelor of Arts - Audio Production
Full Sail University
Winter Park, FL05-2029
High School Diploma -
Westerville North
Westerville, OH05-2018
Accomplishments
Red Rope Leader in Tech School
Employee of the month x3 with Noodles & Company
Airman of the Quarter x3
Airman of the Year
Skills
- Exceptional Client Interaction
- Exceptional Client Interaction
- Adopted Training Skills
Affiliations
Create and produce music
Timeline
Aviation Resource Management Specialist
U.S. Air Force
01.2020 - 01.2024
Cashier/Cook/Front of House
Noodles & Company
01.2018 - 01.2020
Bachelor of Arts - Audio Production
Full Sail University
High School Diploma -
Westerville North
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