Jarren Quintana
Kissimmee,FL
Summary
Dynamic Call Center Representative with a proven track record in effective communication, problem-solving, and delivering timely resolutions to customer inquiries. Expertise in managing high-volume interactions while maintaining operational integrity and enhancing customer satisfaction. Committed to fostering positive relationships and driving results that align with organizational goals. Eager to leverage skills to contribute to a team-oriented environment that prioritizes exceptional service.
Overview
4
4
years of professional experience
Work History
Senior Process Associate
Genpact
09.2025 - 04.2026
- Provided high-volume customer support for 401(K) and 403 (B) retirement plans, assisting with account inquiries, hardship withdrawals, and loan processes.
- Accurately and promptly documented all client interactions, account activities, and case updates in CRM systems, supporting audit readiness, regulatory compliance
- Safeguarded sensitive financial and personal information by adhering to strict privacy standards while remaining adaptable to changing policies and regulations,
Call Center Representative/Application Processor (Contractor)
Ernst & Young
04.2024 - 08.2025
- Handled an average of Inbound averaging 50-60 calls daily for EBT, consistently delivering exceptional customer service and maintaining a high level of professionalism throughout each interaction.
- Submitted escalations to Managers for an average of 4 fraud-related EBT cases per day, addressing instances of unauthorized or suspicious activity by leveraging Microsoft Excel to track case details, analyze trends, and generate actionable reports for decision-making.
- Reviewed and completed EBT applications using ServiceNow on the phone with customers to ensure all required fields were accurately filled out and that all necessary supporting documentation had been correctly attached or submitted.
- Remote
- Customer Support/Application Processor
Analyst
KPMG
Orlando
08.2022 - 08.2023
- Handled incoming phone calls from advisors, shareholders, and third parties regarding mutual fund accounts at City National Bank, providing accurate and professional assistance.
- Managed inquiries for various Retail accounts, such as individual, joint tenant (with rights of survivorship), Uniform Gift/Transfer to Minor, Transfer on Death, Corporations, and Trusts.
- Assisted with Retirement Services Management accounts, including SIMPLE IRA, 403(b), Traditional IRA, and Education Savings Accounts, focusing on tax-advantaged retirement accounts.
- Achievements/Tasks
Education
Bachelor of Science - Business Organizational Leadership
Valencia College
05-2023
Skills
- Customer Support
- Client Relations
- Data Entry
- Project Management
- Attention to Detail
- Hardships
- 401(K) and 403(B)
- Real-Time Adaptability
- Loans
- Account Inquiry
- Problem Solving
- Proficient in Microsoft Office 365 Word, PowerPoint and Excel
- ServiceNow
- Salesforce
- Account Verification
LANGUAGES
English - Native or Bilingual Proficiency
Spanish - Professional Working Proficiency
ACHIEVEMENTS
Delivered the project ahead of schedule and within budget, showcasing strong project management skills and ensuring a seamless transition for the business.
Timeline
Senior Process Associate
Genpact
09.2025 - 04.2026
Call Center Representative/Application Processor (Contractor)
Ernst & Young
04.2024 - 08.2025
Analyst
KPMG
08.2022 - 08.2023
Bachelor of Science - Business Organizational Leadership
Valencia College