Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jarret Clemons

Ypsilanti

Summary

Hello, my name is Jarret Clemons and my chosen career path up until now has been hospitality. I am currently working as a front office manager and have been in the hospitality industry for at least four years. Throughout this time I learned several skills and learned how to interact with others and handle conflict as it arose. I recently decided to change my career path to delivery because of family and other reasons. I am punctual and efficient driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Office Supervisor/Manager

Larkspur Landing
06.2024 - Current
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Coached employees through day-to-day work and complex problems.

Front Office Supervisor/Guest Service Representative

Hampton By Hilton
05.2023 - 06.2024
  • As a Front Desk Supervisor, my job consisted of:
  • The responsibilities of a Front Desk Representative;
  • Training employees;
  • Posting advanced purchases;
  • Handling guest and front desk concerns/complaints;
  • Maintaining front desk morale
  • Keeping things organized and flowing effortlessly;
  • Reporting to upper management;
  • Communicating front desk goals from management to staff members
  • As a previous Front Desk Representative, my job consisted of
  • Handling and managing check-ins and check-outs;
  • Handling guest concerns
  • Managing third-party reservations
  • Communicating to the Housekeeping Manager on room statuses and concerns;
  • Assisting staff in the Laundry Department
  • As a previous Night Auditor, my job consisted of
  • Making sure things ran effectively throughout the night
  • Processing reports

Guest Service Representative

Hyatt Place Of Ann Arbor
08.2021 - 09.2023
  • As a Guest Service Representative at Hyatt, my job responsibilities consisted of:
  • Using internal software to process reservations; taking reservations over the phone, in person and via the computer; providing guests with confirmation information; and working with the sales department for group reservations;
  • Completing check-ins and check-outs; calculating billings and posted charges to room accounts and reviewing the charges with guests at check-out;
  • Greeting visitors and customers upon arrival; offering assistance; answering questions to build rapport and retention;
  • Answering customer phone calls promptly; handling the needs of guests and developing and maintaining positive relationships with guests for satisfaction;
  • Assisting with preparing and cooking food; making drinks in the cafe area; making sure that the shop area stayed clean and organized;
  • Operating the hotel shuttle upon guest request;
  • Inspecting rooms;
  • Working side-by-side with management to complete projects
  • During my time at Hyatt, I was also consistently in first place for enrolling guests in hotel memberships

Produce Clerk

Luckys Market
07.2017 - 01.2019
  • As a Produce Clerk, my job consisted of
  • Inspecting floor displays; noting missing items; and immediately replenishing merchandise;
  • Checking for outdated and overripe grocery items and removing those items from inventory;
  • Maintaining safe, neat and clean working environments and closely monitoring for wet floors and/or other hazards;
  • Receiving and unloading new items upon delivery and checking produce for damage and order accuracy;
  • Pleasantly greeting customers and providing prompt and courteous service;
  • Training new employees to provide knowledge of proper produce handling and rotation procedures

Courtesy Clerk

Kroger
03.2015 - 03.2017
  • As a Courtesy Clerk, my job consisted of
  • Addressing customer needs for price checks;
  • Retrieving merchandise from upper shelves or the stockroom;
  • Helping customers take merchandise out of the store and load the items into their vehicles;
  • Returning unwanted items to the correct store locations;
  • Restocking shelves;
  • Bagging customer items efficiently using proper techniques to protect delicate items; separating different groups of merchandise;
  • Managing timely and effective replacement of damaged or missing products;
  • Training staff on operating procedures and company services

Education

Bachelor of Arts - Organizational Leadership

Urshan College
Wentzville, MO
02.2024

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Punctual and reliable
  • GPS and route planning

Certification

  • Chauffeurs Driver's License

Additional Information

I have experience teaching Sunday school for three years along with doing other extracurricular activities for nonprofits.

Timeline

Front Office Supervisor/Manager

Larkspur Landing
06.2024 - Current

Front Office Supervisor/Guest Service Representative

Hampton By Hilton
05.2023 - 06.2024

Guest Service Representative

Hyatt Place Of Ann Arbor
08.2021 - 09.2023

Produce Clerk

Luckys Market
07.2017 - 01.2019

Courtesy Clerk

Kroger
03.2015 - 03.2017

Bachelor of Arts - Organizational Leadership

Urshan College

Similar Profiles

CREATE PROFILE
Jarret Clemons