Jarrett Billings
Clayton,Delaware
Summary
In my time as a Senior Customer Service Representative with Wawa Food Markets, I have excelled in conflict management and problem resolution, cultivated strong customer relationships, and enhancing satisfaction through effective de-escalation techniques. I have the proven ability to thrive under pressure while delivering exceptional service and addressing complex inquiries, resulting in increased customer loyalty and repeat business.
I am quite experienced with managing high-volume customer interactions and resolving complex issues. I've utilizes strong understanding of customer service principles to ensure satisfaction and loyalty. I also have a great track record of effective communication and team collaboration, leading to successful outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Wawa Food Markets
07.2020 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Escalated issues to proper supervisors when standard processes were not effective.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Smyrna High School
500 Duck Creek Pkwy, Smyrna, DE 1997707-2020
Skills
- Customer support
- Quality assurance
- Conflict management
- De-escalation techniques
- Customer service
- Problem resolution
- Calm under pressure
- Understanding customer needs
- Customer relations
- Teamwork and collaboration
- Relationship building
Accomplishments
- Achieved excellent customer service by giving the best experience to my customers with accuracy and efficiency.
- Achieved great customer relations through effectively treating everybody the same and making sure I put my best foot forward and give them service with a smile.
Certification
OSHA 10 Certification
Languages
English
Full Professional
Timeline
Senior Customer Service Representative
Wawa Food Markets
07.2020 - Current
High School Diploma -
Smyrna High School
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