Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
17
17
years of professional experience
Work History
Operations Manager
Fastenal Industrial Services
06.2021 - Current
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Developed and maintained relationships with external vendors and suppliers.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Analyzed and reported on key performance metrics to senior management.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Increased profit by streamlining operations.
Corrections Officer
Florida Department Of Corrections
08.2018 - 06.2021
Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
Supported successful emergency response efforts by participating in regular drills and training exercises.
Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
Collaborated with fellow officers to maintain a secure and orderly environment within the correctional facility.
Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
Led inmate work crews completing maintenance, construction, farming and operations activities.
Authored incident reports for management on violations and discrepancies.
Security Systems Administrator
Security Safe Company
05.2015 - 08.2018
Increased network reliability, monitoring for potential threats and addressing issues promptly.
Reduced vulnerabilities by conducting regular system audits and updates.
Provided end-user support, troubleshooting and resolving security-related issues in a timely manner.
Evaluated new tools and technologies to determine their potential benefits in strengthening the organization''s security defenses.
Worked with teams to develop company-wide information assurance, security standards and procedures.
Traveled to client sites to perform onsite testing.
Assistant Store Manager
Gamestop
04.2014 - 08.2018
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Warehouse Lead
W. W. Gay Fire & Integrated Systems
06.2008 - 10.2013
Trained employees on equipment operation and safety protocols.
Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
Followed verbal and written instructions to properly move and ship products.
Oversaw daily operations and shipping and handling processes.
Loaded, unloaded, and sorted cargo as part of accurate and efficient daily shipments.
Double checked records, daily reports, and inventory transactions to identify and correct variances.
Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
Ensured timely order fulfillment by closely monitoring shipping schedules and coordinating with carriers.
Improved warehouse efficiency by implementing new inventory management systems and organizational strategies.