JARRETT CRELIN
Flowery Branch,GA
Summary
Collaborative leader partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Exceptional Operations Manager focusing on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting the quality of products and services, while being a reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals, with a successful background in matching employees with roles for maximum performance. Proactive and hardworking individual focusing on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Hub Delivery Driver
O'Reilly Automotive DC43
12.2023 - 05.2025
- Utilized strong interpersonal skills when interacting with customers in person or over the phone.
- Conducted routine maintenance checks on delivery vans such as checking oil levels, tire pressure, brakes.
- Assisted with warehouse operations such as stocking shelves or organizing inventory items.
- Delivered packages to customers in a timely manner while adhering to safety protocols.
- Inspected cargo before leaving hub premises to ensure accuracy of order fulfillment.
- Investigated lost or damaged packages according to company guidelines.
- Operated pallet jacks, forklifts, hand trucks, dollies, carts, or other equipment for loading and unloading freight containers.
- Demonstrated proficiency with GPS navigation systems, route mapping software, and mobile applications.
- Adhered to all traffic laws while driving on city streets and highways.
- Maintained cleanliness of vehicles by washing exterior surfaces as needed.
- Managed multiple tasks simultaneously while paying close attention to detail.
- Performed vehicle inspections prior to each shift to ensure safe operation.
- Followed company policies and procedures for loading, unloading, securing, and staging freight shipments.
- Provided excellent customer service through professional communication and problem resolution.
- Checked delivery addresses and verified correct package delivery.
- Maintained set routes and schedules to meet customer expectations.
- Adhered to delivery schedules and deadlines.
- Confirmed all packages were properly labeled.
- Utilized relevant map programs and GPS systems to navigate routes.
- Drove company vehicle on assigned routes to make deliveries to customers.
- Observed and adhered to traffic laws and safety procedures, preserving accident-free driving record.
- Obtained customer signatures confirming receipt of high-value products.
- Managed delivery pickups in-store using handheld device.
- Complied with DOT regulations in all aspects of delivery.
- Verified items and model numbers to match products on invoice with quantities loaded.
- Retrieved materials from warehouse or other locations to accurately fill customer orders.
- Reviewed and verified invoices and purchase requests to maintain accuracy.
- Completed paperwork and maintained records, complying with federal laws and regulations.
- Loaded and unloaded trailer by lifting and carrying freight.
- Delivered products to various locations throughout the city with accuracy and efficiency while adhering to all safety regulations.
- Utilized GPS systems efficiently when navigating through unfamiliar areas in order to deliver packages on schedule.
- Read maps and followed written and verbal geographic directions.
- Adhered to all federal, state, and local regulations regarding vehicle operation while on the job.
- Loaded and unloaded cargo from the truck bed as well as secured the load properly for safe transport.
- Turned in receipts and money received from deliveries.
- Accurately estimated arrival times based upon traffic conditions, weather conditions, or other unexpected delays encountered along the way.
- Inspected and maintained vehicle supplies, parts, and fluid levels.
- Verified contents of inventory loads against shipping papers.
- Presented bills and receipts and collected payments for goods delivered or loaded.
- Reported mechanical problems encountered with vehicles.
- Unloaded trucks, vans, and automobiles.
- Coordinated with other drivers on routes when multiple deliveries were needed at one location.
- Reported delays, accidents, or other traffic, and transportation situations to bases or other vehicles using telephones or mobile two-way radios.
- Used and maintained tools or equipment found on commercial vehicles.
- Drove vehicles with capacities under three tons to transport materials to and from specified railroad stations, plants, residences, and offices, and within industrial yards.
- Operated light trucks to deliver loads as far as [100] miles from home location.
Assistant Manager
Dominos
09.2022 - 12.2023
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Coached and mentored new employees on company policies and procedures.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Tracked store inventories and replenished products according to demand.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Reported customer and employee accidents, injuries, and concerns for supervisor review.
- Implemented innovative strategies for increasing efficiency in daily operations.
- Prepared monthly sales reports and presented them to senior management.
- Monitored store security systems to detect any suspicious activity or theft attempts.
- Created detailed reports for upper management, analyzing sales figures and forecasting future trends.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
RGM/GM
Taco Bell KFC
11.2017 - 01.2022
- Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys.
- Designed an incentive program that improved employee engagement levels.
- Analyzed trends in sales data to make informed decisions regarding inventory needs.
- Managed daily operations of multiple departments within the organization.
- Identified process gaps and developed solutions to improve operational effectiveness.
- Drafted reports summarizing key business metrics related to GM performance.
- Ensured compliance with industry regulations through regular audits.
- Recruited, trained, evaluated and coached staff to maximize performance levels.
- Developed long-term plans for growth within the GM department.
- Established strong relationships with vendors to negotiate cost savings measures.
- Implemented operational strategies and effectively built customer and employee loyalty.
Operations Manager
NCR
08.2020 - 11.2020
- Monitored store performance and identified opportunities for improvement.
- Used computerized inventory system to plan and manage adequate inventory levels.
- Executed sales and operational activities, producing results that met or exceeded business plan.
- Met safety and security standards by overseeing preventative maintenance and repairs.
- Demonstrated and supported continuous improvement and growth mindset.
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Managed the operations of a large team, overseeing daily activities and long-term projects.
- Developed and maintained relationships with customers and vendors for successful project completion.
- Utilized problem solving skills to anticipate potential risks or obstacles within the organization.
- Ensured effective communication among staff members by providing training when necessary.
- Resolved conflicts between employees and departments.
- Oversaw maintenance of facilities, equipment, vehicles and machinery used in operations.
- Tracked company inventories and ordered new products to replenish equipment levels.
- Conducted regular walkthrough and inspections of company facilities to verify adherence to safety standards.
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
- Maintained accurate inventory records while ensuring optimal stock levels at all times.
- Analyzed financial data to identify trends and develop solutions that improved profitability.
- Prepared staff work schedules and assigned specific duties.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
- Developed and implemented effective strategies to reduce costs while maintaining quality standards.
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members.
- Collaborated with stakeholders to develop long-term strategic plans for growth.
- Coordinated and directed financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
Education
GED -
Athens Technical College
Athens, GA01.2017
Skills
- Stress management capacity
- Customer service
- Sales strategy development
- Operations management
- Business analysis
- Marketing expertise
- Organizational development
- Corporate communications
- Human resources management
- Administrative skills
- Leadership and team building
- Team player
- Efficient multi-tasker
- Consistently meet goals
- Team leadership
- Effective leader
- Staff training/development
- Labor cost controls
- Customer relations
- Team training and development
- Relationship building
- Staff management
- Exceptional interpersonal communication
- Staff training
- Schedule management
- Strategic planning
- Staff supervision
- Staffing
- Inventory control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hub Delivery Driver
O'Reilly Automotive DC43
12.2023 - 05.2025
Assistant Manager
Dominos
09.2022 - 12.2023
Operations Manager
NCR
08.2020 - 11.2020
RGM/GM
Taco Bell KFC
11.2017 - 01.2022
GED -
Athens Technical College
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