Jarrett Edwards
Rocky Point,NY
Summary
Humble Leader with proven track record of success leading and growing teams. Strong background in strategy activation and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends and best practices.
Overview
14
14
years of professional experience
Work History
Senior Vice President, Retail Regional Manager
M&T Bank
01.2019 - 11.2023
- Initiated strategy to drive company growth in consumer and business banking households, increase deposit market share and outstanding loan portfolios to increase profitability.
- Collaborated with other Regional Retail Managers and business leaders across other divisions to establish and achieve meaningful production goals, complete Retail and Business Banking initiatives, maintain uniformity of bank-wide best-practices and contribute to the Long Island Community Bank Region's long term growth and efficiency.
- In collaboration with internal partners, established and directed successful programs focused on New Hire Onboarding and Training in addition to Sales and Service Processes to add value to our customers, communities and employees.
- Developed measurement tools, dashboards and reports to track metrics on adoption and effectiveness of initiatives.
- Mentor, coach and support 22 Branch Managers, helping them to be successful and fulfilled producers and leaders. Assisted leading internal Retail Regional Manager Leadership Program for high performing branch managers.
- Cultivated positive relationships with all employees within the region by conducting monthly branch visits, conducting leadership and banker meetings and one-on-one's. This assisted with building rapport and trust, creating a culture of discretionary effort, opportunities to solicit feedback and to resolve issues.
- Networked with customers, prospects and partners at both professional and other community events.
- Oversaw and supported regional branch budgeting process.
- Provided leadership, accountability and support to 22 Branch Managers in completion of quarterly Branch Assessments and employee development plans.
- Effectively completed assigned performance evaluations and supported branch supervisors in this process.
- Monitored and maintained regional branch FTE targets.
Vice President, Senior Branch Manager
M&T Bank
09.2016 - 01.2019
- Conduct outbound business calls with new and existing customers to establish and deepen relationships with customers in my market area.
- Successfully achieved sales, service, operation and employee engagement goals which led to the team achieving internal recognition rewards.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Clarified roles, responsibilities and expectations of staff.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Identified and resolved issues between employees, promoting better collaboration and mutual respect.
Vice President, Store Manager III
TD Bank
07.2013 - 09.2016
- Developed and implemented plans designed to achieve and exceed all established sales, service and productivity goals.
- Conducted outbound business calls with new and existing customers to establish and deepen relationships with customers in my market area.
- Managed the process of growing deposits and outstanding loan balances through new and existing personal / business development.
- Facilitated all sales and performance management activities, including creations of development plans.
- Managed customer satisfaction levels.
- Ensured operational integrity through completing daily reports, monthly and quarterly audits.
- Administered quarterly and annual performance appraisals and salary recommendations.
- Conducted staff meetings to communicate changes to policies and procedures.
- Attended different community and organization events to network and obtain new prospects for future business relationships.
- Developed a rapport with existing Business customers to help deepen their relationship with TD Bank.
- Developed, coached and mentored current employees to ensure personal growth and development.
- Managed controllable expenses to ensure all budget requirements are aligned with allocated goals.
- Assigned as regional leader to assist in coaching and motivating the region throughout various sales and service campaigns. Chosen to participate in TD Bank N.A. specialty projects focused on enhancing the retail store network throughout the bank.
Assistant Branch Manager
Astoria Federal Savings Bank
04.2011 - 07.2013
- Coordinated, administered, and supervised daily banking office operations.
- Ensured compliance with all policies, procedures, and operating guidelines.
- Maintained security controls and measures to prevent fraudulent activity and losses.
- Supervised all branch proofs and reconciliation functions.
- Maintained branch cash limits and ensured appropriate cash flow.
- Administered coaching sessions and executed other performance management strategies to develop employees and promoted goal attainment.
- Trained and educated staff on banking products, services, operational policies and corporate initiatives.
- Conducted daily sales and service meetings to ensure referral and customer service standards were being met.
Management Associate
Astoria Federal Savings
08.2009 - 04.2011
- Acquired the knowledge and skills required of an Assistant Manager
- Developed a focused management and leadership style.
- Participated in various banking office and departmental rotations.
- Developed, coached and evaluated branch staff.
- Participated in a variety of training workshops geared toward the development of core competencies related to management.
- Supported and directed sales and service programs and initiatives.
- Minimized and resolved customer service issues.
- Learned all operational facets and audit procedures.
Education
No Degree - Business Management
Springfield College
Springfield, MASkills
- Servant Leader
- Financial Reporting
- Partnership Development
- KPI Tracking
- Process Improvements
- Recruiting and Hiring
- Business Development
- Staff Development
- Performance Improvement
- Growth Planning
- Strategic Planning
- Customer Support
Timeline
Senior Vice President, Retail Regional Manager
M&T Bank
01.2019 - 11.2023
Vice President, Senior Branch Manager
M&T Bank
09.2016 - 01.2019
Vice President, Store Manager III
TD Bank
07.2013 - 09.2016
Assistant Branch Manager
Astoria Federal Savings Bank
04.2011 - 07.2013
Management Associate
Astoria Federal Savings
08.2009 - 04.2011
No Degree - Business Management
Springfield College
Similar Profiles
Dwayne HallDwayne Hall
Fraud Prevention Specialist at M&T BankFraud Prevention Specialist at M&T Bank
John Aidan PerryJohn Aidan Perry
Customer Asset Management Strategy Intern at M&T BankCustomer Asset Management Strategy Intern at M&T Bank
Marcellus HolmanMarcellus Holman
Relationship Banker at M&T BankRelationship Banker at M&T Bank
Robert FrierRobert Frier
Compliance Officer at M&T BankCompliance Officer at M&T Bank
Esra Sert, RN, BSNEsra Sert, RN, BSN
Registered Nurse, CCU at St Catherine Of Siena HospitalRegistered Nurse, CCU at St Catherine Of Siena Hospital