Jarrett Fletcher
Ann Arbor,MI
Summary
Highly motivated employee with a strong desire to take on new challenges. Demonstrates exceptional work ethic, adaptability, and interpersonal skills. Works effectively unsupervised and quickly acquires new skills. Proven track record of promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable, and experienced in setting up displays, restocking shelves, and providing knowledgeable assistance to in-store customers. Enhances store loyalty through unparalleled support. Service-oriented manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker, and strategic planner with top-notch interpersonal and communication skills. Customer-focused hospitality professional dedicated to building long-term loyalty through unparalleled service. Ensures no customer leaves unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting, and hotel management systems.
Overview
4
4
years of professional experience
Work History
Shift Leader
Gandar Management Inc
06.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Observed packing operations to verify conformance to specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
Shipt Shopper
Shipt
12.2022 - Current
- Accurately read and follow customer order instructions.
- Provide excellent customer service throughout the delivery process.
- Communicate efficiently with customers about their orders.
- Ensure that all food is handled properly according to safety guidelines.
- Load groceries into vehicle for delivery to customers' homes.
- Pick, pack, deliver, and restock items from local stores to customers' homes in an efficient manner.
- Verify orders for accuracy and quality.
- Handle special requests from customers such as substitutions or additional items.
- Remain organized throughout shifts by managing multiple orders at once.
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
General Manager
Auntie Anne's Pretzel Shop
09.2022 - 01.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with local health department regulations regarding food safety standards.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
Assistant General Manager
Auntie Anne's Pretzels
03.2022 - 09.2022
- Identified needs of customers promptly and efficiently.
- Delivered products to customer locations on time.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
Server, Bartender, Barback
Bar Louie
08.2021 - 01.2022
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Replenished bar glasses, garnishes and condiments.
Lead Night Auditor
Springhill Suites By Marriot
01.2021 - 09.2021
- Maintained accurate records of guest room bookings, arrivals, and departures.
- Performed check-ins, check-outs, and collected payments from guests.
- Provided excellent customer service to guests in all areas of hotel operations.
- Handled incoming calls from guests requiring assistance with wake up calls, directions or other requests.
- Processed credit card transactions accurately while adhering to PCI requirements.
- Resolved any discrepancies in billing or reservations by researching data using multiple sources including internal databases, online resources.
- Documented wake-up requests and set up automatic calls in system.
- Completed nightly updates to hotel rates and individual room charges.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Maintained well-stocked and presentable complementary food and beverage station.
Education
High School Diploma -
Novi High School
Novi, MI07.2012
Skills
- Customer Service
- Decision-Making
- Order Coordination
- Product Knowledge
- Customer Relations
- Financial Administration
- Workflow Planning
- Loss Prevention
- Punctual and Dependable
- Profit and Loss Accountability
- Business Operations Knowledge
- Business Operations Background
- Team Leadership Strength
- Customer Relationship Management (CRM)
- Problem-Solving
- Clerical Duties
- Financial Management
- Conflict Mediation
- Safety and Security Procedures
Accomplishments
- While employed as Assistant general manager at auntie annes pretzel shop shortly after being promoted to general manager, our store was renowned as the 2nd with most sales in the nation under chestnutland franchisee, 3rd in the state of michigan.
Timeline
Shift Leader
Gandar Management Inc
06.2024 - Current
Shipt Shopper
Shipt
12.2022 - Current
General Manager
Auntie Anne's Pretzel Shop
09.2022 - 01.2023
Assistant General Manager
Auntie Anne's Pretzels
03.2022 - 09.2022
Server, Bartender, Barback
Bar Louie
08.2021 - 01.2022
Lead Night Auditor
Springhill Suites By Marriot
01.2021 - 09.2021
High School Diploma -
Novi High School