Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jarrett Frericks

Anna Maria

Summary

Experienced and customer focused Service Advisor with over 6 years of experience in automotive service departments, specializing in Chrysler, Dodge, Jeep, Ram, and Fiat vehicles. Proven ability to manage high volume service lanes, communicate technical information clearly, and build trust with customers to drive satisfaction and revenue. Former Medical Technologist with a keen eye for detail and process-driven mindset, bringing precision and professionalism to every customer interaction. Known for delivering top tier service experiences and working effectively with technicians, parts departments, and management.

Overview

7
7
years of professional experience

Work History

Service Advisor

Tamiami Ford
Naples
09.2024 - 06.2025
  • Provided exceptional front-line customer service in a high-volume dealership, assisting customers with vehicle service needs from check-in to post-repair follow-up.
  • Utilized Reynolds & Reynolds software to open and manage repair orders, schedule appointments, and track service workflow efficiently.
  • Communicated technical information clearly between customers and technicians, ensuring accurate service recommendations and customer understanding.
  • Used DealerCONNECT (or Ford equivalent system) to access service history, warranty coverage, and technical service bulletins.
  • Collaborated with parts and technician teams to ensure timely completion of work and minimize customer downtime.
  • Maintained a CSI (Customer Satisfaction Index) rating consistently above dealership targets through honest, transparent communication and proactive service updates.
  • Upsold preventative maintenance and additional services by educating customers on vehicle needs, contributing to increased service department revenue.

Service Advisor

Park Cities Chrylser Dodge Jeep Ram Fiat
Dallas
04.2018 - 07.2024
  • Delivered professional and knowledgeable service advising for CDJRF customers, acting as the primary liaison between the service department and vehicle owners.
  • Used both Reynolds & Reynolds and CDK Drive software systems to create repair orders, manage appointments, estimate repairs, and document service history.
  • Demonstrated deep familiarity with Mopar procedures and warranty policies, including submitting claims and calling in extended warranties for authorization and payment approval.
  • Explained diagnostic results and repair recommendations in customer-friendly language to build trust and increase repair approvals.
  • Maintained consistent communication with technicians, parts department, and management to ensure repair accuracy and timeliness.
  • Achieved high customer satisfaction ratings and regularly met or exceeded service department sales and performance goals.
  • Proactively upsold maintenance packages and services based on manufacturer recommendations and vehicle inspection results.

Education

Associate of Science - Associate of Applied Science

South Louisiana Community College
Lafayette, LA
05-2009

High School Diploma -

Ovey Comeaux High School
Lafayette, LA
06-2006

Skills

  • Customer service and relationship building
  • Automotive service scheduling and coordination
  • Knowledge of Chrysler, Dodge, Jeep, Ram, Fiat, and Ford vehicles
  • Proficient with Reynolds and Reynolds, and CDK Drive software
  • Warranty and extended warranty claims processing
  • Effective communication and problem solving
  • Technical explanation of vehicle repairs to customers
  • Upselling maintenance and repair services
  • Team collaboration with technicians and parts departments
  • Time management and multitasking in fast-paced environments

Timeline

Service Advisor

Tamiami Ford
09.2024 - 06.2025

Service Advisor

Park Cities Chrylser Dodge Jeep Ram Fiat
04.2018 - 07.2024

Associate of Science - Associate of Applied Science

South Louisiana Community College

High School Diploma -

Ovey Comeaux High School

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