Jarrett Lane
Fresno,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Maintenance Coordinator
Penske Truck Leasing
12.2021 - Current
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Increased overall facility efficiency by identifying areas for improvement and implementing necessary upgrades.
- Scheduled and oversaw maintenance, repair and installation activities.
- Organized ongoing maintenance schedules to boost system performance.
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Worked with vendors allowing for seamless responses to customers, and payments to vendors.
IHSS Care Provider
Mark Lane
10.2009 - 04.2021
- Prepared nutritious meals according to dietary restrictions and preferences for better overall health.
- Advocated for the rights of clients within the healthcare system, ensuring access to necessary resources and services.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
- Conducted regular assessments of client health status, identifying potential issues early on for prompt intervention.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Customer Service Representative
Walmart
10.2017 - 03.2019
- Sought ways to improve processes and services provided.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Game Advisor
GameStop
05.2007 - 10.2009
- Managed multiple priorities effectively under high-pressure situations without sacrificing quality of service.
- Answered product questions, offering troubleshooting and advice before and after purchase.
- Supported the development of new hires by sharing expertise in game features, policies, and procedures.
- Demonstrated product capabilities to assist selection process.
- Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
- Improved team efficiency by collaborating with colleagues to develop and implement best practices for customer support.
Education
High School Diploma -
Sanger High School
Sanger, CA06.2009
Skills
- Schedule Preparation
- Maintenance Planning
- Professional Communication
- Data Entry and Analysis
- Work Order Management
- Conflict Resolution
- Stress Tolerance
- Job Prioritizing
- Analytical and Critical Thinking
- Scheduling Coordination
- Customer Relations
- Asset Management
- Decision-Making
- Billing and Accounting Support
- Attention to Detail
Timeline
Maintenance Coordinator
Penske Truck Leasing
12.2021 - Current
Customer Service Representative
Walmart
10.2017 - 03.2019
IHSS Care Provider
Mark Lane
10.2009 - 04.2021
Game Advisor
GameStop
05.2007 - 10.2009
High School Diploma -
Sanger High School