Jarrett O. Powell II

• Troubleshot system errors and identified potential solutions.
• Diagnosed system problems using remote tools to access staff and student machines.
• Provided comprehensive technical support to school staff and student guardians via telephone, email and chat.
• Performed regular maintenance checks on servers, workstations and other devices connected to the network.
• Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
• Identified areas where existing processes can be improved upon or automated with scripting languages.
• Tracked staff requests from initial contact through resolution.
• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
• Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
• Assisted in the development and updating of technical documentation and support guides.
• Supported end users with basic troubleshooting techniques such as restarting a device or resetting passwords.
• Responded promptly to service tickets submitted by users experiencing technical difficulties.
• Consulted with staff on installed machine security applications and devices to recommend further safety measurements.
• Served as first point of contact for incoming technical service calls and emails.
• Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
• Collaborated with the technical team to discuss recurring staff and student issues and develop long-term solutions.

Hours Per Week: 34+

• Serve as the assistant to medical staff with daily operations and patient interaction
• Update and troubleshoot software on a weekly basis to ensure the equipment is operational
• Assist medical staff with the use of medical equipment while engaging with patients during therapy sessions
• Provide the practice with expert marketing and social media advice to enhance and increase the client pool
• Compile, prepare, and data entry of patient records for medical staff, including insurance information, medical examination records, and patient baseline stats
• Serve as the point of contact and liaison between medical staff and patients

Accomplishments:

• Installed and implemented new LSI system interferential software to the medical equipment and computer systems
• Developed the facility’s standards of practice to improve productivity and efficiencies

• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Calculated pricing, applied discounts and collected payments to process transactions.
• Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
• Provided information to customers concerning sales, promotions and store policies.
• Checked and evaluated resource availability and created maintenance plan to closely monitor inventories.

Hours Per Week: 10 +

• Log all maintenance concerns reported to ensure proper management and gym safety protocols
• Provide security and control to the front door area of the facility
• Check in members using proper requirements and monitor guests that access the facility
• Operate the facility’s point of sales software and update user profiles and financial information
• Accomplishments:
• Earned the operating keys to opening and close the facility in just two days of training after proving the ability to learn proper protocol and be proficient in multitasking
• Recognized for having superior customer service skills

Hours Per Week: 6+

• Assisted with cyber security information planning on proper counter-terrorism defense protocols via in-class meetings and information technology training
• Conducted cyber research projects aimed at patching systems vulnerabilities and developing protection planning
• Co-created critical infrastructure and risk management presentations dealing with global cyber warfare and espionage
• Simulated attack and defense exercises in regard to cyber security in private organizations and risk mitigation using Pentera software
• Recruited participants to enroll in the cyber security club via social media
• Coded and analyzed data
• Provided report briefings on collected data and updated foreign and domestic cyber security policies

• Met with organizers and coordinated various youth athletic camps throughout the Hampton Roads area in Hampton, Va.
• Led camp activities and both pre and post operations
• Aided in data logging
• Implemented organizational performance initiatives, clearly communicating standards and requirements.
• Coordinated with workers and volunteers to identify opportunities for membership growth and mobilization.
• Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.

• Developed and presented business plans for clients to assist in the decision-making process.
• Recommended cost-cutting measures without sacrificing quality or service levels.
• Conducted surveys of customer satisfaction to identify areas of improvement.
• Assisted with creating marketing campaigns to increase sales and brand awareness.
• Fostered relationships with key industry players to explore partnership opportunities.
• Developed strategic business plans to drive growth and increase profitability for clients.