Jarrett Reese
North Providence,RI
Summary
Entry-level IT support professional seeking a full-time role in Information Technology. Recently completed the Google IT Support Professional Certificate — an eight-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs.
Overview
12
12
years of professional experience
Work History
Claims Authorization Coordinator
Connect America
03.2020 - Current
- Researched missing or inaccurate information to establish insurance eligibility and patient liabilities.
- Communicated required insurance information by telephone to patients and third party payers and agencies.
- Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided on patient registration form.
- Maintained consistent follow-up on status of prior authorization requests.
- Proficient in utilizing Microsoft Office suite, including Microsoft Word, Excel, PowerPoint, and Outlook, to improve operational efficiency.
Authorization Specialist
Shriners Hospital For Children- Boston
03.2015 - 06.2019
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
Medical Records Clerk
Shriners Hospital For Children- Boston
07.2011 - 03.2015
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Reviewed charts and flagged incomplete or inaccurate information.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Delivered charts to assigned areas of hospital by following established routing procedures.
Education
Certificate -
Google IT Support Professional Certificate
Coursera, Online07.2023
Associate of Arts - Liberal Arts And General Studies
Massasoit Community College
Brockton, MA05.2015
Skills
- VPNS and Proxies
- Customer Service
- Operating Systems (Windows, Apple iOS)
- Remote connection and virtual machines
- Computer networking
- IT security
- Basic computer architecture
- Network security
- Cryptology/encryption
- Troubleshooting
Timeline
Claims Authorization Coordinator
Connect America
03.2020 - Current
Authorization Specialist
Shriners Hospital For Children- Boston
03.2015 - 06.2019
Medical Records Clerk
Shriners Hospital For Children- Boston
07.2011 - 03.2015
Certificate -
Google IT Support Professional Certificate
Associate of Arts - Liberal Arts And General Studies
Massasoit Community College
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