JARRETT ZIKE
Dallas
Summary
Detail-driven communicator transitioning from secondary education to remote roles in content, customer success/support, operations/project coordination, or training. 8+ years creating clear, engaging content; managing complex schedules and stakeholders; and improving outcomes through data-informed processes. Strengths include writing/editing, documentation, problem-solving, and empathetic communication in fast-paced, ambiguous environments.
Overview
11
11
years of professional experience
Work History
English Teacher
Pinellas County Schools
Kenneth City, FL
08.2021 - 01.2025
- Created plain-language instructional content, rubrics, and step-by-step job aids; reduced clarification requests and increased on-time submissions.
- Implemented formative/summative assessments; analyzed results to target interventions and close skill gaps.
- Managed complex schedules, deadlines, and communications across students, families, and administrators; improved responsiveness and satisfaction.
- Contributed to PLCs; documented best practices and standardized processes to improve consistency across teams.
- Leveraged Google Workspace and LMS tools to support asynchronous learning, track progress, and streamline feedback loops.
History/English Teacher
Indianapolis Public Schools
Indianapolis, IN
08.2016 - 11.2020
- Translated complex historical and literary concepts into accessible micro-lessons, slide decks, and how-to guides.
- Built classroom operations (routines, SOPs, templates) to improve predictability and reduce disruptions.
- Collaborated with co-teachers and evaluators to analyze data and iterate on curriculum and interventions.
- Facilitated restorative conversations and conflict resolution to maintain a safe, inclusive environment.
Sales Associate
Carson Pirie Scott & Co
Indianapolis, IN
03.2014 - 06.2016
- Engaged customers, identified needs, and communicated product value to drive sales and loyalty.
- Maintained accurate POS procedures and policy knowledge; supported team goals through collaboration.
Education
Master of Arts - Teaching
Marian University
Indianapolis, IN05-2019
Bachelor of Arts - History
Indiana University–Purdue University Indianapolis (IUPUI)
Indianapolis, IN12-2014
Skills
- Written and verbal communication; cross-cultural communication
- Copyediting, proofreading; AP/Chicago style familiarity
- Content creation: guides, tutorials, knowledge base articles, presentations
- Research and analysis; translating complex info into plain language
- Customer support, de-escalation, conflict resolution, empathy
- Project planning, prioritization, risk and deadline management
- Process documentation (SOPs); continuous improvement
- Data tracking, reporting, dashboards; insights for decision-making
- Stakeholder management; cross-functional collaboration
- Training, onboarding, facilitation (virtual and in-person)
- Accessibility/UDL-informed practices; accommodations alignment
- Compliance and privacy awareness (FERPA-adjacent)
- Remote teamwork; asynchronous communication
- Google Workspace
- Microsoft 365
- Slack
- Zoom
- Microsoft Teams
- Asana
- Trello
- Notion
- Confluence
- Docs/Sheets/Slides
- Word/Excel/PowerPoint
- WordPress (basic)
- Google Classroom/Canvas (user)
- Loom
- Exposure to Zendesk/Freshdesk/CRM systems
TARGET ROLES
- Content Writer/Editor
- Customer Success/Support Specialist
- Operations/Project Coordinator
- Training/L&D Specialist
- Knowledge Base/Documentation Specialist
- Community Manager
- Keywords: customer success, CRM/ticketing, onboarding, enablement, knowledge base, SOPs, process improvement, KPIs/OKRs, cross-functional collaboration, agile, documentation, content strategy, CMS, SEO, accessibility, change management
Timeline
English Teacher
Pinellas County Schools
08.2021 - 01.2025
History/English Teacher
Indianapolis Public Schools
08.2016 - 11.2020
Sales Associate
Carson Pirie Scott & Co
03.2014 - 06.2016
Bachelor of Arts - History
Indiana University–Purdue University Indianapolis (IUPUI)
Master of Arts - Teaching
Marian University