Jarroad Lee
San Antonio,TX
Summary
Dynamic individual with hands-on experience in the telecommunications industry, known for exceptional ability to navigate challenges. Strong problem-solving skills and proactive approach to new tasks are key attributes. Recognized for adaptability, creativity, and results-oriented mindset, committed to making meaningful contributions and advancing organizational goals. Track record of success, ready to take on new opportunities and drive positive outcomes.
Overview
10
10
years of professional experience
Work History
Credit Service Representative
Spectrum
03.2022 - Current
- Maintained high volume of calls and met demands of busy and productive environment.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
Warehouse Manager, Delivery Specialist
Grand Husky Logistics
07.2020 - 03.2022
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Quality Analyst
Conduit Global
07.2017 - 05.2021
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Customer Service Representative
Xerox/Conduent
08.2016 - 07.2017
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Collectors Agent
The C.M.I. Group
10.2014 - 05.2016
- Negotiated mutually beneficial repayment arrangements with customers facing financial challenges, preserving goodwill while ensuring debt resolution.
- Enhanced company''s reputation for professionalism with courteous, respectful communication during collections interactions.
Education
Highschool Diploma -
John Horn Highschol
Mesquite, TX06.2013
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Outbound call center operations
- Willingness to learn
- Multitasking Abilities
- Calm under pressure
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Credit Service Representative
Spectrum
03.2022 - Current
Warehouse Manager, Delivery Specialist
Grand Husky Logistics
07.2020 - 03.2022
Quality Analyst
Conduit Global
07.2017 - 05.2021
Customer Service Representative
Xerox/Conduent
08.2016 - 07.2017
Collectors Agent
The C.M.I. Group
10.2014 - 05.2016
Highschool Diploma -
John Horn Highschol
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