Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jarrod Broadus

Freeport,FL

Summary

Skilled Broadband Technician III with a proven track record at Mediacom Communications, adept in equipment maintenance and installation, and excelling in customer rapport. Demonstrated ability to troubleshoot complex issues, enhancing client relationships through creative solutions. Trained new employees, boosting team efficiency and service quality. Detail-oriented Broadband Technician offering proven success in customer relationship management and company product knowledge illustrated over 7 years of positive industry performance. Eager to apply advanced knowledge in broadband service installation and configuration to add value to the Mediacom team.

Overview

10
10
years of professional experience

Work History

Broadband Technician IV

Mediacom Communications
04.2017 - Current
  • Provided customer with information and requirements for all services.
  • Trained new employees to properly perform installations and repairs.
  • Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
  • Utilized industry equipment to analyze, identify and resolve technical problems.
  • Improved customer satisfaction by efficiently diagnosing and resolving broadband connectivity issues.

Overnight Stocker

Lowes Home Improvment
01.2014 - 02.2017
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Stocked shelves to match planogram images and instructions.
  • Stocked designated items on shelves, end caps and displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.

Education

Information Technology - IT

University of South Alabama
Mobile, AL

High School Advanced Diploma - General

Spanish Fort High School
Spanish Fort, AL
05.2009

Skills

  • Equipment Maintenance and Installation
  • Customer Rapport
  • Outlet Installations
  • Work Orders
  • Product and Service Troubleshooting
  • Company Product Knowledge
  • Active Listening
  • Creative Solutions
  • Client Relationships

Accomplishments

  • Achieved good metrics by completing installations and repairs with accuracy and efficiency.
  • People’s Choice 2019 for the Panhandle.

Timeline

Broadband Technician IV

Mediacom Communications
04.2017 - Current

Overnight Stocker

Lowes Home Improvment
01.2014 - 02.2017

Information Technology - IT

University of South Alabama

High School Advanced Diploma - General

Spanish Fort High School

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Jarrod Broadus