Jarrod Correll
Hamilton,OH
Summary
Highly motivated and detail-oriented Entry Level Cybersecurity professional with a passion for protecting sensitive data and mitigating cyber threats. Skilled in access management protocols and procedures. Demonstrated skills identifying business risks and compliance issues and designing proactive solutions. Proven track record in reducing security incidents caused by human error and improving overall security posture.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr Identity and Access Management Provisioning Ana
Ensemble Health Partners
12.2024 - Current
- Met with clients on at least a weekly basis to ensure all issues and gaps received appropriate resolution.
- Documented identity access policy and procedures.
- Managed user access based on the least privilege needed to do the job.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- SME for 8+ clients and helped our operations and internal team to resolve issues that would appear.
- Led in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to develop and implement creative solutions to complex problems.
- Provided leadership guidance and assistance to staff.
- Worked closely with upper management to create new policies and operating procedures.
- Worked closely with upper management to ensure staff was trained on any updated policy and procedures.
Identity and Access Management Provisioning Analyst
Ensemble Health Partners
05.2021 - 12.2024
- Improved efficiency and supportability of web-based ticketing solution by providing process improvement ideas and procedures to better streamline customer support and satisfaction.
- Architected and deployed end user service catalog in the organization's ITSM tool for improved user experience.
- Provisioned role-based user access for various applications via service requests, following the principle of least privilege (if applicable), helping multiple departments complete projects to generate revenue for our clients.
- Streamlined access managed for cloud-based IdP groups to streamline access management for compliance, termination and auditing.
- Coordinated over 50 knowledge transfers and priority lists within our team and clients via documentation and email to resolve current issues and gaps.
- Onboarded new clients ensuring transition of access went smoothly and the client was satisfied with the work provided.
- Ensured all Service Level Agreements and security regulations were complete and followed by sticking to 95% one week resolution SLA deadlines and granting access on a "per needed to do the job" basis which kept the organization in compliance and the project timelines in order.
- Delivered expert support to maintain SLA agreements and customer satisfaction.
Software Support Specialist
Ps Data Services
11.2020 - 05.2021
- Troubleshot proprietary ERP software designed for the steel industry by answering end user phone calls and emails to ensure the software was operational and it was being fully utilized.
- Provisioned new user access via active directory and Microsoft Remoteapp to ensure new clients were setup and able to access the program.
- Tested software for inefficiencies and issues via test environments and newer non-public releases to ensure all bugs were addressed, features were functional and in security compliance before production roll out.
- Learned the SQL based software by querying the on-premises SQL database to help resolve issues and increase customer satisfaction.
- Researched and identified solutions to technical problems for end user resolution and satisfaction.
Business Process Analyst
Atos Global IT Solutions
07.2019 - 11.2020
- Constructed and presented data to customers and upper management regarding SLAs and KPIs via dashboards to ensure the team was meeting client requirements.
- Managed service desk processes and procedures for roughly 30 service desk analysts by creating documentation and processes to ensure a consistent workflow was followed.
- Helped spread knowledge of process changes, potential issues and gained feedback by facilitating weekly stand-up meetings with the team to ensure operations was running smoothly.
- Supported on-premises and cloud-based user account via Active Directory and Azure to ensure user connectivity and best security practices.
- Formed processes and helped with customer escalations by working with service delivery managers and coordinators to ensure client satisfaction and operational workflow.
Continuous Improvement Specialist
Atos Global IT Solutions
03.2019 - 07.2019
- Constructed daily critical reports regarding SLAs, KPIs and CSAT to be shared internally and externally by utilizing dashboards and pivot tables to ensure client satisfaction and contract requirements.
- Prepared and delivered high-quality employee training by creating and understanding process documentation and knowledgebase articles to ensure the service desk operated smoothly.
- Created knowledgebase articles by fully understanding the technical process for service desk analyst to utilize when troubleshooting issues.
Service Desk Technician
Atos Global IT Solutions
09.2018 - 03.2019
- Understood basic Python programming language to utilize and troubleshoot existing scripts for ticket creation which helped the organization to increase productivity.
- Configured hardware, devices and software to setup workstations for employees to ensure all systems were operational and functioning properly.
- Multitasking documentation and resolving problems simultaneously via ServiceNow and many other ITSM tools to provide a true insight to the issue and resolution.
- Explained technical information in clear terms to non-technical individuals to promote better understanding in problem solving by verbal explanation and remote access to client machines to better increase customer satisfaction.
- Broke down and evaluated user problems using personal expertise and probing questions to decrease resolution time.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governor's Univeristy
02-2027
High School Diploma -
Lakota West High School
West Chester, OH05.2013
Skills
- ITSM
- Incident Response Management
- Interpersonal Skills
- Knowledge Documentation & Management
- Access Management
- Customer Service
- Microsoft Cloud (O365 & Azure)
- Qualys Cloud Platform
- CyberArk Identity Management
- Critical thinking & Problem-Solving
- Multitasking Abilities
Certification
- Certified in Cybersecurity (CC) via ISC2
- Sailpoint Identity Security Leader
- Microsoft Certified: Azure Fundamentals (AZ-900)
- CompTIA A+ via CompTIA
- Certified CyberArk Trustee via CyberArk
- PrivacyOps Academy Certified via Securiti
- Qualys Cloud Security Certified via Qualys
- Certified Scrum Master via Scrum Alliance
- Ensemble Health Partners Associate of the Year Nominee
- Catalyst Leadership Development Program
Timeline
Sr Identity and Access Management Provisioning Ana
Ensemble Health Partners
12.2024 - Current
Identity and Access Management Provisioning Analyst
Ensemble Health Partners
05.2021 - 12.2024
Software Support Specialist
Ps Data Services
11.2020 - 05.2021
Business Process Analyst
Atos Global IT Solutions
07.2019 - 11.2020
Continuous Improvement Specialist
Atos Global IT Solutions
03.2019 - 07.2019
Service Desk Technician
Atos Global IT Solutions
09.2018 - 03.2019
Bachelor of Science - Cyber Security And Information Assurance
Western Governor's Univeristy
High School Diploma -
Lakota West High School