Dynamic professional with a strong background in customer service and team leadership. Proven ability to enhance efficiency and drive customer satisfaction through effective communication and problem-solving.
Overview
11
11
years of professional experience
Work History
Driver
BHT Resources
Bessemer
09.2025 - Current
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Maintained updated knowledge through continuing education and advanced training.
Lead / Supervisor
Liquid Environmental Solutions Corp
Birmingham
11.2014 - 09.2025
Oversaw daily operations and ensured compliance with safety standards.
Trained and mentored new team members on operational procedures.
Managed inventory levels and coordinated supply chain logistics.
Implemented process improvements to enhance efficiency and productivity.
Monitored team performance and provided constructive feedback regularly.
Conducted regular inspections to maintain equipment and facility standards.
Facilitated communication between departments to streamline workflows.
Resolved conflicts among team members to promote a positive work environment.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Complied with company policies, objectives and communication goals.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Tracked progress on projects and provided timely feedback to staff members.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Trained new employees on company policies and procedures.
Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Negotiated with suppliers to secure cost-effective resources.Il#|
Managed team of XX employees, ensuring high productivity and quality standards were met.
Developed strategies to improve team performance and productivity.
Acted as a liaison between upper management and staff, facilitating open communication.
Negotiated with vendors and suppliers to secure advantageous terms and pricing.
Monitored employee attendance, addressing any punctuality or absenteeism issues.
Led weekly team meetings to discuss progress, address issues, and plan future actions.I